Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicholas Garrett

Emerson,GA

Summary

Automotive professional with solid background in managing service operations and ensuring high-quality customer experiences. Known for fostering collaboration within teams and adapting to dynamic environments. Expertise in diagnostics, repair coordination, and customer relations.

Experienced with managing automotive service operations, ensuring efficient workflow and customer satisfaction. Utilizes strong leadership and problem-solving abilities to drive team performance. Track record of optimizing repair processes and maintaining high standards in service quality.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sous Chef

Skyline Restaurant
01.2024 - 02.2025
  • Assisted in menu development, incorporating seasonal ingredients and customer preferences.
  • Prepared high-quality dishes in line with restaurant standards and presentation guidelines.
  • Collaborated with kitchen staff to maintain efficient service during busy shifts.
  • Monitored food safety practices, ensuring compliance with health regulations and standards.
  • Trained new kitchen staff on food preparation techniques and operational procedures.
  • Managed inventory levels, minimizing waste through effective stock rotation practices.
  • Implemented daily cleaning schedules, maintaining a hygienic and organized kitchen environment.

Service Advisor

Firestone Complete Auto Care, BRO
03.2014 - 01.2022
  • Assisted customers with inquiries and service recommendations to enhance satisfaction.
  • Coordinated service appointments and managed scheduling for efficient workflow.
  • Communicated with technicians to relay customer concerns and ensure accurate repairs.
  • Maintained detailed records of services performed and parts used for accountability.
  • Managed daily operations to ensure high-quality service delivery and customer satisfaction.
  • Developed training programs for staff, enhancing team performance and service efficiency.
  • Implemented process improvements, reducing service turnaround times and increasing operational effectiveness.
  • Oversaw inventory management systems, optimizing stock levels and minimizing waste.
  • Collaborated with cross-functional teams to streamline communication and enhance service offerings.
  • Analyzed customer feedback to identify areas for improvement in service processes.
  • Led regular performance reviews, providing constructive feedback to team members for professional growth.
  • Established key performance indicators to monitor service quality and drive continuous improvement initiatives.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.

Education

Bachelor of Science - Marine Biology

University of Miami
Miami, FL
08-2017

High School Diploma -

East Paulding Highschool
Hiram, GA
05-2012

Skills

  • Team leadership
  • Kitchen leadership
  • Food safety
  • Inventory management
  • Automotive diagnostics
  • Customer satisfaction
  • Service writing
  • Parts ordering
  • Customer relations
  • Vehicle inspection
  • Scheduling abilities
  • Labor estimating
  • Employee evaluation
  • Quality standards
  • Service department operations
  • Warranty administration

Certification

  • CSC - Certified Sous Chef
  • AST - Advanced Service Technician
  • CST - Certified Service Technician

Languages

English
Full Professional

Timeline

Sous Chef

Skyline Restaurant
01.2024 - 02.2025

Service Advisor

Firestone Complete Auto Care, BRO
03.2014 - 01.2022

Bachelor of Science - Marine Biology

University of Miami

High School Diploma -

East Paulding Highschool

Similar Profiles

CREATE PROFILE