Dedicated professional with a strong background in food service and management. Highly motivated to provide excellent customer service to patrons, as well as to create a unified, positive staff.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front of House Manager
Pasta and Provisions
Charlotte, NC
07.2023 - 11.2025
Managed daily operations, including staff scheduling, inventory, and food and beverage ordering.
Facilitated basic food and alcohol training for front-of-house staff.
Provided professionalism and excellent service to all patrons while complying with company standards.
Balanced registers and generated sales reports daily.
Ensured that all prep work was up to par with regulations to ensure smooth service, as well as production.
Printing Press Operator
Crayton Heritage
Charlotte, NC
03.2011 - 06.2023
Expertly qualified in multiple forms of print production, not limited to, but including digital, letterpress, die-cutting, offset, and foil stamping.
Ensured all editions had correct ink density, paper positioning, and registration.
Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
Printed customized high-end jobs such as business cards, wedding invitations, and baby announcements.
Assisted clients with the design and layouts of business and personal documents.
Processed and prepared orders for pre-press using Adobe Illustrator as well as Adobe Photoshop.
Provided an easy-to-navigate service for clients, from design needs to packaging and shipping.
Bartender/Server
Salud Beer Shop/Salud Cerveceria
Charlotte, NC
05.2014 - 03.2019
Provided knowledge and informed suggestions to guests pertaining to beer and wine.
Delivered exceptional customer service in a high-pressure setting.
Completed inventory and weekly orders of alcohol.
Maximized profit and revenue through upselling and cross-selling techniques.
Established a strong base of return customers.
Education
Bachelor of Arts - Graphic Design And Print Media
University of North Carolina At Charlotte
Charlotte, NC
01-2011
Skills
Managerial experience, including inventory management, food and beverage ordering, and staff supervision
ServSafe certified
Familiarity with various point-of-sale systems
Certified Cicerone
Skilled printmaking professional
Extensive knowledge of beer and wine
Fantastic customer service skills, ensuring guests have an excellent experience