Nicholas Gavin
Stamford
Summary
Dedicated and detail-oriented professional with over ten years of experience in diverse roles across Fiber optics, telecom, logistics, manufacturing, and customer service. Proven ability to thrive in fast-paced environments, consistently meeting and exceeding performance goals. Strong interpersonal skills and a quick learner, with a solid foundation in operations support, project management, and customer relations. Safety-focused with OSHA 10 certification, strong customer service skills, and the ability to work independently or as part of a team to meet project deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Jr. MDU Foreman / Fiber Optic Technician
Sonic Fiber Optic Internet
Santa Rosa
10.2020 - 11.2025
- Installed and maintained fiber-optic networks for MDUs, homes, and commercial properties.
- Performed terminations, labeling, and testing for fiber, coax, and Ethernet connections.
- Assisted with MDU build-outs through pathway planning and cable routing.
- Troubleshot service outages and signal issues using advanced diagnostic tools.
- Supported job-site coordination, ensuring adherence to quality control and safety standards.
- Conducted site surveys while collaborating with property managers and customers.
- Utilized OTDR and power meters for certification, identifying and resolving fiber faults effectively.
Delivery Driver
Amazon
Concord
03.2020 - 10.2020
- Efficiently loaded, transported, and delivered packages while meeting strict delivery schedules.
- Verified order accuracy and maintained customer satisfaction.
- Navigated delivery routes using advanced GPS technology.
- Ensured vehicle safety through routine maintenance checks.
- Managed time effectively to meet tight delivery schedules.
Masker
AI Industries
Livermore
03.2020 - 09.2020
- Prepared and masked parts for anodizing using detailed build sheets.
- Inspected components to ensure quality standards were met.
- Collaborated with production teams to ensure timely completion of projects.
- Followed safety protocols to ensure a secure work environment at all times.
Production Associate
Tesla Motors
Fremont
03.2018 - 03.2020
- Operated machinery for efficient assembly of electrical components in high-volume production.
- Performed quality inspections on final products to ensure compliance with standards.
- Documented production data and resolved non-conformance issues proactively.
- Served as acting lead for shipping crew, coordinating logistics and team activities.
- Assisted in training new employees on safety protocols and operational procedures.
- Utilized hand and power tools for routine maintenance and operational tasks.
Porter / Maintenance
Lithia Motors Inc.
Concord
05.2019 - 10.2019
- Supported dealership operations through facility maintenance and customer assistance.
- Assisted customers with vehicle services, enhancing their experience through excellent customer service.
- Maintained cleanliness and organization of the dealership premises.
- Assisted customers with vehicle inquiries and directed them to appropriate staff.
- Performed basic maintenance and cleaning.
Marketing Associate
Welk Resorts
Concord
04.2016 - 03.2018
- Trained new associates, imparting knowledge and best practices to enhance team performance.
- Consistently generated high-quality sales leads through effective marketing strategies.
- Built and maintained strong relationships with customers, resulting in repeat business and referrals.
Cashier / Customer Service Representative
Wendy's
Walnut Creek
12.2014 - 04.2016
- Delivered customer service and trained new team members.
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and front counter.
- Resolved customer complaints with a friendly and professional demeanor.
Education
High School Diploma -
Summit High School
Concord, CA01.2017
Skills
- Fiber optic technician expertise
- Network installation and maintenance
- Technical problem solving
- Structured cabling management
- Fiber testing and troubleshooting
- Site surveys and pathway planning
- Communication and collaboration skills
- Job site coordination
- Customer service excellence
- Safety compliance and hazard awareness
- Fiber optic termination techniques
- Network troubleshooting strategies
- Cable routing proficiency
- Quality control measures
- Customer relationship management
Certification
- OSHA 10-Hour Safety Certification
- Forklift Operation Certification
- Electric Pallet Jack Certification
Timeline
Jr. MDU Foreman / Fiber Optic Technician
Sonic Fiber Optic Internet
10.2020 - 11.2025
Delivery Driver
Amazon
03.2020 - 10.2020
Masker
AI Industries
03.2020 - 09.2020
Porter / Maintenance
Lithia Motors Inc.
05.2019 - 10.2019
Production Associate
Tesla Motors
03.2018 - 03.2020
Marketing Associate
Welk Resorts
04.2016 - 03.2018
Cashier / Customer Service Representative
Wendy's
12.2014 - 04.2016
High School Diploma -
Summit High School