Nicholas Genuardi
Orlando,FL
Summary
Competent Bartender and Manager effective at handling front and back of house operations in fast-paced, high-volume environments. Veteran of customer service and skilled in leading people, managing projects and administrative operations. Offering six years of experience and dedication to business success.
Overview
8
8
years of professional experience
Work History
Bartender/Manager on Duty
Dirty Goose
04.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Manager on Duty
Nellie's Sports Bar
10.2017 - 03.2021
- Collected and processed bartender and server receipts to run nightly reports using Breadcrumbs software to deliver to Management team, bar owner, and accountant.
- Handled and secured all cash for the bar nightly, totaling $8,000-$10,000.
- Personally closed down, locked, and set the alarm for the bar at the end of each night.
- Trained employees in essential job functions, including bartending, barbacking, bar security, and other potential MODs.
- Developed schedules for up to 6 employees per shift.
- Supervised team of 5-8 front of house staff and resolved issues arising during shifts.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Adhered to both ABRA and Health Department guidelines to maintain total compliance.
- Responsible for handling all instances and visits from local law enforcement, ABRA, health department and any other official organizations.
Bartender
Nellie's Sports Bar
03.2016 - 03.2021
- Maintained accurate cash drawer of $500 per shift. Closed out cash register with 100% accuracy and prepared cashier report at end of service.
- Operated efficiently in high-volume setting with a capacity of 350 customers when full.
- Received hundreds of beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Assisted in developing new signature cocktails to support bar marketing brand and increase profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Took customer orders and capitalized on opportunities to upsell menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar. Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Front Desk Manager
VIDA Fitness
01.2016 - 03.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Handled all deliveries for ingredients for the smoothie bar.
- Completed and maintained all reports for monthly inventory checks.
- Hired and managed front desk staff for rooftop Penthouse Pool Club
Sales Representative
VIDA Fitness
07.2014 - 01.2016
- Exceeded sales goals every single month during the first year of opening.
- Developed and delivered engaging sales presentations while taking customers on tour of the gym to demonstrate benefits.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
- Built strong rapport with clients by understanding needs and clearly demonstrating exact work out plans to meet desired needs.
- Recommended accurate and effective solutions to customers after listening to their health and wellness goals.
- Tailored sales approaches and techniques to specific client needs to increase sales rate and effectiveness.
- Trained and mentored three new sales representatives.
- Helped resolve client problems quickly with superior customer service.
Education
Bachelor of Arts - Psychology
James Madison University
Harrisonburg, VA05.2014
Skills
- Guest experiences
- Adaptability
- Teamwork
- Customer service
- Creativity
- High volume environment
- Attention to detail
- Speed
- Multitasking
- Loyalty
Timeline
Bartender/Manager on Duty
Dirty Goose
04.2021 - 03.2022
Manager on Duty
Nellie's Sports Bar
10.2017 - 03.2021
Bartender
Nellie's Sports Bar
03.2016 - 03.2021
Front Desk Manager
VIDA Fitness
01.2016 - 03.2017
Sales Representative
VIDA Fitness
07.2014 - 01.2016
Bachelor of Arts - Psychology
James Madison University
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