Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nicholas Gerber

North Richland Hills,TX

Summary

I am a results-driven professional seeking a Front Desk Management position in the hospitality industry. Experienced in delivering exceptional customer service, managing team workflows, and maintaining efficient operational standards.

Overview

13
13
years of professional experience

Work History

Residential Connectivity Specialist

Spectrum
04.2025 - Current
  • Prospected and engaged potential customers through direct door-to-door outreach in assigned territories.
  • Presented and explained internet, cable, and bundled service packages tailored to customer needs.
  • Coordinated with installation and customer service teams to ensure a seamless onboarding experience.
  • Developed and optimized daily travel routes based on a prioritized list of leads.
  • Effectively managed a structured schedule to conduct in-person meetings with clients.
  • Provided ongoing support to existing clients by addressing and resolving service-related issues.

Lead Lobby Attendant

Blackwell Professional Support Services
06.2022 - 04.2025
  • Prepared comprehensive daily reports for affiliate management leadership, summarizing shift activities including guest check-ins and CCTV footage reviews.
  • Supervised, trained, and mentored team members to ensure high performance and adherence to company standards.
  • Coordinated and maintained scheduling for lobby attendants under Blackwell Professional Support Services.
  • Assisted residents with routine inquiries and issues, including maintenance requests, lockouts, and guest check-in procedures.
  • Delivered exceptional customer service to residents, vendors, and guests, fostering a welcoming and professional environment.
  • Provided residents and guests with accurate information and recommendations regarding local businesses and amenities.
  • Managed the receipt, documentation, and distribution of package deliveries for residents.

Seasonal Delivery Driver

UPS
10.2021 - 12.2021
  • Ensured prompt and secure delivery of merchandise to clients, consistently upholding high standards of customer satisfaction.
  • Executed safe and efficient loading and unloading of delivery vehicles in alignment with established safety procedures.
  • Accurately tracked inventory and maintained thorough documentation to support accountability and minimize discrepancies.
  • Performed comprehensive pre- and post-trip vehicle inspections to maintain regulatory compliance and ensure operational readiness.

Administrator

World Wide Technology
12.2018 - 12.2020
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.

Delivery Driver

Pizza Hut
05.2016 - 03.2018
  • Executed time-sensitive deliveries to meet urgent customer demands while maintaining service quality.
  • Increased revenue through strategic upselling and cross-selling to both new and existing clients.
  • Cultivated strong customer relationships by addressing inquiries and concerns with professionalism and efficiency.
  • Relayed customer feedback, requests, and complaints to management to support prompt issue resolution and service improvements.
  • Maintained accurate records of sales transactions, payments, and delivery statuses to ensure transparency and accountability.

Manager

Gerber Quality Foods
05.2012 - 10.2016
  • Prepared and served beverages and food orders in accordance with customer specifications and company standards.
  • Provided prompt and courteous customer service by addressing inquiries and fulfilling special requests.
  • Accurately balanced cash register at the beginning and end of shifts, ensuring financial accountability.
  • Oversaw daily opening and closing procedures to maintain operational readiness and cleanliness standards.
  • Resolved customer complaints efficiently, maintaining a positive guest experience and brand reputation.
  • Managed inventory levels to ensure adequate stock and minimize waste or shortages.
  • Conducted interviews and assisted in the hiring process for prospective team members.
  • Supported marketing initiatives, including local promotions and community engagement efforts to drive traffic and sales.

Education

High School Diploma -

Granite City High School
Granite City, IL
11-2016

Skills

  • Customer relations
  • Expert problem solving
  • Documentation management
  • Quality assurance
  • Proficient in Microsoft Office
  • Proficient in Adobe creative software
  • Experienced with payroll systems, software and compliance standards
  • Project management
  • Proficient in Entrata in Avigilon

Interests

  • Coding
  • Physical security
  • Cyber security
  • Creative arts
  • Sales

Timeline

Residential Connectivity Specialist

Spectrum
04.2025 - Current

Lead Lobby Attendant

Blackwell Professional Support Services
06.2022 - 04.2025

Seasonal Delivery Driver

UPS
10.2021 - 12.2021

Administrator

World Wide Technology
12.2018 - 12.2020

Delivery Driver

Pizza Hut
05.2016 - 03.2018

Manager

Gerber Quality Foods
05.2012 - 10.2016

High School Diploma -

Granite City High School

Similar Profiles

CREATE PROFILE