NICHOLAS GIANNUZZI
Dayton,OH
Summary
Dedicated and hardworking professional with extensive managerial experience and a strong commitment to delivering high-quality results. Recognized for an exceptional work ethic, responsibility, and effective team leadership that fosters productivity and maintains high team morale. Proficient in overseeing day-to-day operations, driving performance, and consistently achieving organizational goals. Eager to contribute to organizational success through a blend of leadership, communication, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Help Desk Specialist | DoD Financial Systems
THE GREENTREE GROUP
05.2023 - Current
- Assist in supporting several SAF/FMFO AFACQ systems. (DEAMS, CRISIA, AFM, JOCAS II, ADVANA, CSP, MyLearning, FMSuite, eFinance, FM Workflow, & ServiceNow) Coordinate with a team of twenty-two members to ensure that the customer is supported and can meet mission requirements.
- Appointed to create/update fulfiller group and membership requests based on Government approval within ServiceNow. Assists with In-Processing and Out-Processing, caller record correction.
- Handle 80-100 complex tickets weekly while focusing on First Contact Resolution, while analyzing trends and escalating advanced issues as needed
Manager of Business Operations
NO LIMIT GAMING
06.2016 - 05.2023
- Actively conduct routine maintenance repairs in the store and built new fixtures to display and store inventory of approximately $1 million. Accurately handle $10,000 daily in the store’s safe and registers.
- Process a range of 15,000-unit inventory with $25,000 capital machines.
- Created schedules for locations with teams of 15 or more members. Actively delegated tasks to a store team of six team members.
- Trained, coached, and supervised new staff members in accordance with company guidelines and procedures.
- Perform everyday duties with a sense of ownership to improve profits and reduce costs.
- Collaborated with clients and suppliers to execute both online and in-store operations.
- Help store owner identify workflow issues in employee efficiency, finding a solution with a company initiative to increase employee standards and expectations.
- Controlled the stores Social Media accounts (Facebook & Instagram) to help advertise and engage with customers.
- Assisted in installing and calibrating new building security systems.
Senior Airman
USAF RESERVES
04.2013 - 04.2019
- Maintained and operated 5k, 10k, and 10k All Terrain forklifts with exceptional care.
- Proactively participated in meetings and helped facilitate new practices.
- Led and organized safety meetings within the flight to improve effective operations.
Staff Member
NO LIMIT GAMING
07.2015 - 06.2016
- Accurately sorted thousands of units daily and improved inventory systems, both led to an increase in sales.
- Assisted customers in a timely, friendly, and professional manner.
- Maintained the highest sales and productivity metrics company-wide.
Distribution Crew Member
MEIJER DISTRIBUTION CENTER
01.2014 - 06.2015
- Promoted from second shift to first shift due to exceeding performance and attendance expectations.
- Was awarded the safest employee of the month across the entire distribution center.
- Accomplished the required tasks of loading the correct shipments into the corresponding truck.
Skills
- ServiceNow
- Microsoft Outlook
- Excel
- PowerPoint
- Delegation
- Conflict Resolution
- Project Management
- Financial Management
- Coaching & Mentoring
- Risk Management
- Negotiation
- Strategic Thinking
- Adaptability
- Team Building
Timeline
Help Desk Specialist | DoD Financial Systems
THE GREENTREE GROUP
05.2023 - Current
Manager of Business Operations
NO LIMIT GAMING
06.2016 - 05.2023
Staff Member
NO LIMIT GAMING
07.2015 - 06.2016
Distribution Crew Member
MEIJER DISTRIBUTION CENTER
01.2014 - 06.2015
Senior Airman
USAF RESERVES
04.2013 - 04.2019