Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Gloeckner

Macon,GA

Summary

Adept Parts Specialist providing excellent customer relations and inventory management while surpassing monthly sales targets. Skilled in electrical system diagnostics and known for unparalleled service, I leveraged critical thinking and problem-solving abilities to enhance operational efficiency and customer satisfaction. I am also mechanically proficient in multiple fields(engine and electrical vehicle diagnostics)(Fuel management systems)(suspension and steering), which has allowed me within the last decade to be able to search both physical and computerized catalogs, order systems and parts databases to accurately provide quality diagnostic and service work to customers. By being a prominent team player and using proper time management I am able to efficiently and accurately meet productivity, sales and customer service objectives in various settings inside and outside of a professional shop. During my time as an assistant manager of a retail establishment I was able to ensure rules and regulations were followed while allowing a light work environment for the team to expand individually and together. I am eager to bring my wide variety of skill sets to the team and help the community by keeping their equipment going.

Overview

1
1
year of professional experience

Work History

Parts Specialist

Harley-Davidson Of Macon
03.2023 - Current
  • Assisted technicians, in a parts-to-service role, by reviewing wreck repairs, assembling quotes, and receiving and delivering parts. While serving in this capacity I was able to accurately gather parts and accessories while exceeding monthly sales goals.
  • Served customers in-store and by telephone to answer questions, trouble-shoot, and order items using various vendors and service manuals.
  • Maintained current knowledge of manufacturers' and aftermarket options/availability to offer unmatched service seen in the industry. With daily/monthly training and research, I was able to ensure I was up-to-date on the offerings within the industry.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.

Education

High School Diploma -

Lake Havasu High School
Lake Havasu City, AZ
05.2013

Skills

  • Shipping, receiving, and inventory management
  • Customer Relations
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Critical time management while multitasking
  • Hand-tool proficiency
  • Electrical system diagnostics and repair
  • Engine diagnostics

Timeline

Parts Specialist

Harley-Davidson Of Macon
03.2023 - Current

High School Diploma -

Lake Havasu High School
Nicholas Gloeckner