NICHOLAS GONZALEZ
Houston,TX
Summary
Collaborative leader dedicated to partnering with coworkers to promote an engaged and empowering work culture.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
PowerSchool
09.2021 - 01.2024
- Managed a diverse portfolio valued at $12M with a gross retention rate of 92% across my region year over year.
- Conducted C-Level EBRs driving partnership through short and long term ROI planning which facilitated future growth opportunities.
- Executed strategic outreach to enable client adoption, utilization, and training spearheading an annual average of $80k in upsell/cross-sell opportunities in my region.
- 2022 PowerSchool President’s club recipient representing Customer Success.
- Improved NPS over 8% through adoption, training and interdepartmental triage.
Account Manager
INGU Solutions
02.2021 - 05.2021
- Delivered 23 proposals at CAD ~$260K and closed 4 deals totaling CAD ~$67K.
- Closed INGU’s first subscription service in Brazil at $35k ARR through the LATM partner channel.
- Presented to qualified partner VP and C-Level prospects to accelerate my pipeline and meet a $1M annual goal.
- Consulted current partner VPs and client C-Levels to customize new projects and secure new references.
Business Development Specialist
NexusTek
12.2019 - 02.2021
- Set an average of 6 cold call executive meetings per month with a goal of 4
- Set an average of 8 MQL executive meetings per month with a goal of 4.
Consultant, Office Admin, Facilitator - Part Time
Garza Truck & Tractor
07.2018 - 12.2019
Customer Success Manager
LEVERTON Corp.
11.2017 - 05.2018
- Led recurring client consulting sessions incorporating future project timelines and budgets
- Consulted with global partners to plan and complete renewals, and standard or enterprise projects
- Managed the at-risk processes through weekly and monthly cadences to ensure project success
- Created a multi-level training program for company partners to utilize the platform.
Manager, Client Relations
Archaio, LTD
01.2017 - 11.2017
- Maintained 19 key domestic and global client projects focusing on client retention ($750k total ARR)
- Volunteered to present, upsell and transition legacy clients to an updated environment ($90k total ARR)
- Core team member and POC in launching initial partnerships tackling multiple verticals and streamlining client onboarding.
Business Development Specialist
Archaio, LTD
03.2016 - 01.2017
- Independently or co-closed an average of 4 deals per month totaling $30-55k MRR: largest at $82K MRR.
Education
B.S. Business Administration; Minor - Computer Information Systems -
University of The Incarnate Word
San Antonio, TXProfiles
https://www.linkedin.com/in/nickanglgonz
Timeline
Customer Success Manager
PowerSchool
09.2021 - 01.2024
Account Manager
INGU Solutions
02.2021 - 05.2021
Business Development Specialist
NexusTek
12.2019 - 02.2021
Consultant, Office Admin, Facilitator - Part Time
Garza Truck & Tractor
07.2018 - 12.2019
Customer Success Manager
LEVERTON Corp.
11.2017 - 05.2018
Manager, Client Relations
Archaio, LTD
01.2017 - 11.2017
Business Development Specialist
Archaio, LTD
03.2016 - 01.2017
B.S. Business Administration; Minor - Computer Information Systems -
University of The Incarnate Word
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