Nicholas Gonzalez
Los Angeles,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Community Linkages Specialist
Partners in Care Foundation
09.2023 - Current
- Marketing and Solutions to evolve the collaborations between the organization's programs with other social agencies in the community.
- Outreach such as phone calls, emails, community events, presentations, and drop-ins.
- Social benefits knowledge such as Medi-Cal, CalFresh, Medicare, housing, etc.
- Data entry, analytics, enrollments, Microsoft programs, weekly/monthly reports, communication skills, collaboration efforts, and agreements.
- Created and managed project plans.
- Developed strong client relationships through consistent communication and attentive service.
- Evaluated customer needs and feedback to drive product and service improvements.
- Launched successful marketing campaigns that drove brand awareness among target audiences.
- Collaborated with internal departments to align marketing campaigns.
Care Coordinator
Partners in Care Foundation
05.2022 - 09.2023
- Enhance Care Management involving Personal Health Information for members enrolled through Medi-cal.
- Organization of doctor appointments, medical goals for members, and providing resources.
- Presentation of benefits provided by the health plans to members involved in our program via phone or in-home visits
- Team meetings and updates to regulations/deadlines including presentations and updates on changes in procedure by the health plans.
- Data Entry, Salesforce, Blueshield portal, Microsoft databases, case management, communication skills, presentation skills.
- Knowledge of Social Benefit programs such as Medi-Cal, CalFresh, Medicare, housing, etc.
- Supported patient care excellence via planning and interpretation of programs.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Used company software and databases to maintain records of services performed and patient conditions.
Family Service Associate 1
Mexican American Opportunity Foundation
11.2019 - 04.2022
- Head Start program funded by Los Angeles County of Education that involved confidential information regarding low-income families
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Upheld confidentiality and privacy standards for sensitive client information according to organizational policies and government regulations.
- Assisted low-income families in obtaining necessary funding or subsidies for childcare expenses or other essential supports.
- Worked with the educational team to develop Individual Education Plans (IEPs) for students.
- Team presentations and other collaborations between other organizations in the community.
- Improved access to services for families by developing strong partnerships with community organizations and service providers.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
Picker
SA recycling Terminal Island Local 26
08.2018 - 10.2019
- Worked in a dangerous environment filled with scraps of material that are reused when broken down.
- Learning to endure long hours with the capability of performing my job efficiently to make the quota.
- Working on repairs in machinery, clean up, organization, and teamwork.
- Physical endurance increased jobs are physically demanding as it is rewarding.
- Monthly meetings of safety procedures and company expectations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Enrollment Service Representative
MAXIMUS
06.2016 - 07.2018
- Department of Social Services as an ESR (enrollment service representative) for Health Care Options, helping people sign up for the best Medi-Cal health plan for them and their families.
- Dealt with PHI (personal health information) and always confidential regarding individuals' health problems.
- Delivered highly confidential mail to the designated post office of the Department of Social Services, for the delivery of the Medi-cal choice forms to the state.
- Developed rapport with customers through empathetic listening skills, fostering trust and confidence in the company's services.
- Served as an effective liaison between the enrollment department and other internal teams, fostering collaboration and information sharing.
- Gained knowledge of Social Benefits programs in California.
- Gained knowledge of Medi-Cal and Medicare health plans in California.
Server
Baskin Robbins Franchise
03.2015 - 05.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Including advertisements for selling products.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Master of Arts - Negotiations, Conflict Resolution, Peace-building
California State University - Dominguez Hills
Carson, CA05.2025
Family Development Credential - Child Development
University of Connecticut
Storrs, CT03.2022
Skills
- Communication and Presentation
- First Aid/CPR
- CERT-certified (Community Emergency Response Team)
- Bilingual
- Knowledge of Medi-Cal and Social benefits field
- Data entry (Microsoft programs) and other forms of databases
- Documentation Management
- Customer Relations
- Project Planning
- Multitasking Abilities
- Networking
- Public Speaking
Referrals
- Jean Parker, Intermediate Caseworker, Department of Social Services, (323) 350-8320
- Kevin Caballero, Police Recruit, Vernon, (323) 407-3627
- Antonia Kirkman, Service Coordinator, Total Expo, (323) 630-3356
- Arcelia Duenas, Family Service Associate, Mexican American Opportunity Foundation, (323)-365-0791
- Claudia Panameno, School Therapist, (818) 339-2911
- Melissa Foster, ECM Supervisor, Partners in Care Foundation, 747-500-4439
Languages
Spanish
Timeline
Community Linkages Specialist
Partners in Care Foundation
09.2023 - Current
Care Coordinator
Partners in Care Foundation
05.2022 - 09.2023
Family Service Associate 1
Mexican American Opportunity Foundation
11.2019 - 04.2022
Picker
SA recycling Terminal Island Local 26
08.2018 - 10.2019
Enrollment Service Representative
MAXIMUS
06.2016 - 07.2018
Server
Baskin Robbins Franchise
03.2015 - 05.2017
Master of Arts - Negotiations, Conflict Resolution, Peace-building
California State University - Dominguez Hills
Family Development Credential - Child Development
University of Connecticut
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