Nicholas Gordon
Floor Manager
Cleveland,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Floor Manager
Pins Mechanical
Cleveland, OH
03.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Managed store inventory and stock levels to maintain availability of products.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed team of 60 employees to maintain smooth-running operations of shop floor
Warehouse Associate
Heidelberg Distributing
Lorain, OH
08.2020 - 12.2021
- Ensured that the correct labels are on all stored pallets.
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Legal Assistant
Elk + Elk
Cleveland, OH
11.2019 - 06.2020
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Store Manager
Go Wireless LLC
Amherst, OH
11.2011 - 10.2019
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
High School Diploma -
Western Reserve High School
Berlin, OH 08.2002 - 05.2006
Associate of Applied Science -
Lorain County Community College
Elyria, OH 08.2023 - Current
Skills
MS Office
Health and safety
Brand representation
Team Management
Operations Management
Expense Tracking
Regulatory Compliance
Project Planning
Customer Service
Negotiation and Conflict Resolution
MS Office
Conflict Resolution
Loss Prevention
Timeline
Associate of Applied Science -
Lorain County Community College
08.2023 - Current
Senior Floor Manager
Pins Mechanical
03.2022 - Current
Warehouse Associate
Heidelberg Distributing
08.2020 - 12.2021
Legal Assistant
Elk + Elk
11.2019 - 06.2020
Store Manager
Go Wireless LLC
11.2011 - 10.2019
High School Diploma -
Western Reserve High School
08.2002 - 05.2006