Nicholas Gordon
Floor Manager
Cleveland,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Floor Manager
Pins Mechanical
03.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Supervised department recoveries to maintain organized and professional displays for customers.
- Managed store inventory and stock levels to maintain availability of products.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed team of 60 employees to maintain smooth-running operations of shop floor
Warehouse Associate
Heidelberg Distributing
08.2020 - 12.2021
- Ensured that the correct labels are on all stored pallets.
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Legal Assistant
Elk + Elk
11.2019 - 06.2020
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Store Manager
Go Wireless LLC
11.2011 - 10.2019
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
High School Diploma -
Western Reserve High School
Berlin, OH 08.2002 - 05.2006
Associate of Applied Science -
Lorain County Community College
Elyria, OH 08.2023 - Current
Skills
MS Office
undefinedTimeline
Associate of Applied Science -
Lorain County Community College
08.2023 - Current
Senior Floor Manager
Pins Mechanical
03.2022 - Current
Warehouse Associate
Heidelberg Distributing
08.2020 - 12.2021
Legal Assistant
Elk + Elk
11.2019 - 06.2020
Store Manager
Go Wireless LLC
11.2011 - 10.2019
High School Diploma -
Western Reserve High School
08.2002 - 05.2006
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