Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nicholas Gotti

Glendora,CA

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender/Server

Mi Piace
09.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server

Paco’s
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

General Manager/Bartender/Server

Clubhouse 66
05.2014 - 09.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.

Server Assistant Manager

Victor’s
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Welcomed and greeted guests before presenting special menu items to clients.

Skills

  • To-Go Order Preparation
  • Price Memorization
  • Table Setting Arrangements
  • Wine Pairings

Certification

  • serve safe
  • barsmarts
  • rbs

Timeline

Bartender/Server

Mi Piace
09.2021 - Current

General Manager/Bartender/Server

Clubhouse 66
05.2014 - 09.2021

Server

Paco’s

Server Assistant Manager

Victor’s

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Nicholas Gotti