Nicholas Grande
Jacksonville,FL
Summary
Dynamic professional with strong logistics analysis and team leadership skills. Successfully reduced delivery times and improved customer satisfaction by implementing effective training programs for junior staff. Committed to driving operational excellence and fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
Grizz Logistics
Jacksonville, FL
09.2021 - Current
- Coordinated transport schedules to optimize delivery efficiency and reduce delays.
- Mentored junior staff on best practices in logistics coordination and compliance standards.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Developed and maintained relationships with carriers to ensure reliable service quality.
- Analyzed shipping data to identify trends and implement process improvements.
Floor Manager
Best Bet Casino
Orange Park, FL
09.2020 - 09.2021
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented strategies to enhance guest experience and increase customer satisfaction rates.
- Coordinated scheduling and staffing to optimize workflow during peak hours.
- Resolved guest complaints promptly, improving overall satisfaction and loyalty metrics.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures three times weekly by balancing cash drawers and reconciling credit card transactions.
Card Dealer
Best Bet Casino
Orange Park, FL
09.2014 - 09.2021
- Dealt various casino games while ensuring compliance with gaming regulations.
- Maintained accurate chip counts and payouts during gameplay.
- Provided exceptional customer service, enhancing guest experience at tables.
- Monitored game integrity, addressing any discrepancies or player disputes promptly.
Food Service Supervisor
Julington Creek Plantation - Recreation Center
Fruit Cove, Fl
11.2008 - 11.2014
- Supervised daily food service operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated special events, managing menus and logistics for successful execution.
- Streamlined processes for order taking and delivery.
Education
Bartram Trail High School
St Johns, FL05-2009
Skills
- Logistics analysis
- Customer service
- Punctual and dependable
- Freight negotiation
- Client relations
- Team leadership
- Time management
- Complex Problem-solving
- Staff management
- Staff training and development
Timeline
Logistics Coordinator
Grizz Logistics
09.2021 - Current
Floor Manager
Best Bet Casino
09.2020 - 09.2021
Card Dealer
Best Bet Casino
09.2014 - 09.2021
Food Service Supervisor
Julington Creek Plantation - Recreation Center
11.2008 - 11.2014
Bartram Trail High School