Summary
Overview
Work History
Education
Skills
Awards
Timeline
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NICHOLAS GREEN

Kennesaw,GA

Summary

Passionate, engaging, and attentive customer service specialist. Trained in conflict resolution, communication and sales tactics to generate customer loyalty. I am looking to transition into financial/customer service position with a company that I know I will grow with. I believe that my experience and expertise will make me an asset in my future role. I am dedicated to leverage an unmatched work drive and having the tenacity to add value to every opportunity I receive.

Overview

6
6
years of professional experience

Work History

Host/Barback/Track Marshall

Andretti Indoor Karting & Games
09.2018 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Provided outstanding customer service.
  • Trained new hires
  • Promoted to a team lead.

Customer Experience Specialist

Lids
10.2022 - 01.2024
  • Increased revenue growth by encouraging customer sales.
  • Managed financial transactions.
  • Assisted with purchase suggestions and order enhancements.

Summer Counselor

Envision
05.2022 - 08.2022
  • Mentored summer participants.
  • Managed groups of over 30 children.
  • Coached and served as a behavior counselor to students.
  • Coordinated traveling standards for each summer program in respective state.

Sales Advisor

H&M
09.2020 - 03.2021
  • Collaborated and worked effectively with team members.
  • Maintained the sales floor and ensured all transactions was properly completed.
  • Ensured that all of H&M store standards and policies were upheld.
  • Took initiative to complete tasks and solve any issues that may have occurred.


Cook/Cashier

Zaxby's
01.2019 - 03.2020
  • Greeted and serviced guests.
  • Provided astounding and enjoyable accommodations for guests.
  • Cooked and prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained a clean work area during and after work hours.

Education

High School Diploma -

Leo Catholic High School
Chicago, IL
05.2018

Skills

  • Adaptability
  • Leadership
  • Customer Service
  • Training
  • Mentoring
  • Team Motivated
  • Computer Skills
  • Communication Skills

Awards

  • Ranked #11 in the city of Chicago Chess 2 years in a row in high school.
  • Ranked #2 in golf in middle school.
  • Ranked #22 in the state of Illinois 3 years in a row in Chess in high school.

Timeline

Customer Experience Specialist

Lids
10.2022 - 01.2024

Summer Counselor

Envision
05.2022 - 08.2022

Sales Advisor

H&M
09.2020 - 03.2021

Cook/Cashier

Zaxby's
01.2019 - 03.2020

Host/Barback/Track Marshall

Andretti Indoor Karting & Games
09.2018 - Current

High School Diploma -

Leo Catholic High School

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NICHOLAS GREEN