Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Green-Counts

Transportaion
Irving,TX

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

17
17
years of professional experience

Work History

CTV Team Leader

FedEx Express
08.2021 - Current
  • Oversee CTV routes being offloaded and the On-loading Routes
  • Dispatching out going routes to Stations and Hub's.
  • Coach and Train employees during sort operations and Assist employees with recurrence training in FLC
  • Communicate daily with DTC and AFW dispatch as well as contract drivers through phone and via email
  • Motivated and trained new hires to develop personal growth
  • Preform and train new hires on PSTs to ensure no packages are left behind
  • Manage work group in absence of Manager
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
  • Developed and utilized team building exercises to promote workplace synergy and productivity.

TEAM LEAD

FedEx Express
10.2018 - 07.2021
  • Leading a diverse team of up to 25 employees
  • Coach and Train employees during sort operations and Assist employees with recurrence training in FLC
  • Communicate with other team leads and managers over radio and phone
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Held weekly team meetings to inform team members on company news and updates.
  • Manage work group in absence of Manager.
  • Participated in ongoing training to enhance one's own job skills and knowledge.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

TEAM LEAD/ P&D Coordinator

FedEx Ground
11.2009 - 11.2017
  • Prepared outbound trailers with load manifest
  • Sorted inbound and outbound routes
  • Provided ergonomic counseling and educated employees on proper lifting techniques to avoid injuries
  • Conducted small-group sessions on meditation and relaxation techniques
  • Monitored safety and reported all unsafe acts
  • Ensures dangerous goods shipment is properly loaded, secured, and palletized on outbound trucks in accordance with DOT and FedEx policies and procedures.
  • Addressed customer questions and recommended appropriate products and services to increase satisfaction.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Utilized relevant map programs and GPS systems to navigate routes.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Drove positive customer experience by building relationships and providing solutions to customer needs.
  • Maintained set routes and schedules to meet customer expectations.
  • Completed paperwork and maintained records, complying with federal laws and regulations
  • Considered traffic congestion and weather conditions to determine best routes.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Airport Import Agent

EXPEDITORS INTERNATIONAL
05.2014 - 01.2017
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Air Import files as required
  • Ensure timely delivery of freight to customers for Import shipments
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client and Service Providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards and contributed to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Always met compliance to regulations
  • This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Provided advice on transportation options, types of carriers and shipping routes.
  • Contracted with freight forwarders for destination services.
  • Stayed abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues.
  • Suggested best methods of packaging and labeling products.

ONSITE MANAGER / LIAISON FOR DHL

Staffmark Staffing Agency
11.2013 - 11.2016
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed DHL account ensuring that DHL as a customer received the highest quality of service using various reports, programs, and processes while supporting financial and performance objectives
  • Performed various quality control functions to ensure that DHL was satisfied across all levels of their organization
  • Built and maintained strong relationship with DHL hiring managers and other DHL staff, and provided good customer relations by handling all DHL service inquiries, concerns issues ensuring consistent quality
  • Participated in DHL management meetings as appropriate to stay informed of the operations
  • Managed, lead, and directed an on-site team of Staff Mark Temporary employees
  • Supervisor:
  • Monitored their work output and made recommendations and suggestions as warranted
  • Performed quality evaluations of Staff Mark temporary employees and counseled them regarding attendance, productivity, and overall job performance
  • Facilitated new hire orientation and pre-training of new temporary staff employees to ensure proper transition to assignment
  • Helped manage employee turnover and retention by having methods in place to analyze turnover and implement solutions to improve recognition and retention strategies
  • Ensured contract compliance between DHL and Staff Mark as it related to background checks, drug screening, billing, and any other terms outlined in the agreement
  • Maintained accurate employee files and pre-assignment paperwork (I-9's, drug test templates, skill testing results, etc.) per Staff Mark specifications
  • Performed safety checks, supported DHL's safety requirements, and completed on-site incident investigations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

LEAD RAMP AGENT

DAL Global Service JFK
10.2006 - 10.2014
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 12 daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Bachelor of Arts - Business Administration/Management

University of Memphis
Memphis, TN
06.2026

Associate of Arts - Business Administration/Management

College of Alameda
Alameda, CA
06.2019

Skills

  • Set Up Devices
  • Overseeing Daily Activities
  • Work Planning and Prioritization
  • Leading Team Meetings
  • Conflict Resolution
  • Performance Evaluations
  • Trucking Dispatching
  • Performance Improvement
  • Safety
  • Instructional Practices
  • Verbal and Written Communication
  • Complex Problem-Solving

Timeline

CTV Team Leader

FedEx Express
08.2021 - Current

TEAM LEAD

FedEx Express
10.2018 - 07.2021

Airport Import Agent

EXPEDITORS INTERNATIONAL
05.2014 - 01.2017

ONSITE MANAGER / LIAISON FOR DHL

Staffmark Staffing Agency
11.2013 - 11.2016

TEAM LEAD/ P&D Coordinator

FedEx Ground
11.2009 - 11.2017

LEAD RAMP AGENT

DAL Global Service JFK
10.2006 - 10.2014

Bachelor of Arts - Business Administration/Management

University of Memphis

Associate of Arts - Business Administration/Management

College of Alameda

Similar Profiles

CREATE PROFILE
Nicholas Green-CountsTransportaion