Broker
Independent Employer
Friendswood, TX
02.2024 - Current
- Managed quality control and maintained high level of customer satisfaction.
- Built successful partnerships with other businesses in related industries.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Resolved customer inquiries promptly via phone or email communication channels.
- Negotiated contracts with vendors for services and supplies.
- Provided technical assistance to clients in using products or services.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Coordinated shipping of products or services to customers in a timely manner.
- Performed quality assurance testing on all products prior to release.
- Prepared reports detailing progress against established goals and objectives.
- Worked independently and with other team members to decipher problems and create solutions.
- Reviewed project requirements to evaluate client time and budget constraints and plan workflows.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Evaluated needs of departments and delegated tasks to optimize overall production.
