Nicholas Grinley
Dover,NH
Summary
Results-driven professional with a proven track record at Petco, consistently enhancing customer satisfaction and boosting sales through expert relationship building and sales strategy implementation. Outstanding teamwork abilities and skilled in POS system operation, consistently exceeding sales goals by leveraging extensive product knowledge and commitment to customer service excellence. Experienced military professional with a strong track record in strategic operations and mission success. Demonstrates leadership, tactical planning, and crisis management skills. Consistently fosters teamwork and adapts to dynamic environments, ensuring reliability and achieving objectives.
Knowledgeable Veteran with robust background in active duty military service. Demonstrated capability in leadership and strategic planning, achieving mission objectives effectively. Proven track record in operational excellence and crisis management, showcasing strong problem-solving and decision-making skills.
Professional logistics specialist with proven ability to streamline inventory processes and optimize supply chain efficiency. Strong collaborative skills and adaptable to dynamic environments, ensuring reliable and consistent performance. Expertise in inventory management systems, data analysis, and problem-solving, resulting in effective inventory control and operational excellence.
Overview
9
9
years of professional experience
Work History
Sales Associate
Petco
08.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Stocker
Market Basket
06.2016 - 09.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Soldier
United States Army
06.2018 - 06.2022
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Coached and mentored new recruits for motivated, high-performing teams.
- Secured and protected military property, assets, and personnel.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Increased unit readiness by regularly assessing personnel performance and providing constructive feedback for improvement.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Excelled in specialized training courses to enhance technical expertise in specific areas of military operations.
- Enhanced operational efficiency by maintaining thorough records of personnel, equipment, and supplies.
- Mitigated risks by conducting thorough safety assessments and implementing appropriate measures.
- Operated and maintained armored vehicles.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Optimized resource allocation for missions by continuously evaluating and adjusting supply needs.
- Established effective communication channels to relay vital information between units during operations.
- Drove mission success by effectively utilizing intelligence data gathered from various sources for informed decision-making during operations.
- Enhanced morale, organizing recreational and team-building activities.
- Achieved significant reductions in supply chain delays by streamlining logistics processes.
- Improved operational efficiency with meticulous maintenance of military equipment.
- Streamlined inventory management, ensuring optimal levels of necessary supplies.
- Facilitated communication between units by operating advanced communication systems.
- Maintained required level of proficiency in use of firearms.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in small arms, anti-armor and indirect fire weapons.
- Managed weapon handling, delivery, and shipping systems.
- Operated surveillance radar, communication systems and identification equipment.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Upheld Army dress and appearance regulations for professional appearance.
- Prepared and submitted personnel, ordnance and operational reports.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Rated job performance for eight subordinates providing timely and effective feedback.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
Bagger
Market Basket
06.2015 - 11.2018
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
- Answered customer inquiries and provided product guidance.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Communicated with cashiers and customers to learn about bagging needs.
- Provided product knowledge to help customers select best products.
- Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
- Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
Education
Associate Degree In Libral Arts - Libral Arts
Southern New Hampshire University
Hooksett, NH09.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Money handling
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Sales expertise
- Store opening and closing
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Product demonstrations
- Dispute mediation
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Merchandising
- Client retention strategies
- Upselling and cross selling
- Feedback implementation
- Positive and professional
- Goal tracking
- Calm demeanor
- Superb time management
- Financial records analysis
Accomplishments
Army Certificate of Achievement
Army Good Conduct Medal
Timeline
Sales Associate
Petco
08.2022 - 02.2024
Soldier
United States Army
06.2018 - 06.2022
Stocker
Market Basket
06.2016 - 09.2018
Bagger
Market Basket
06.2015 - 11.2018
Associate Degree In Libral Arts - Libral Arts
Southern New Hampshire University
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