Amanda Arencibia
Key West,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Administrative Clerk
City Of Key West
08.2023 - Current
- Maintain files and records so they remain updated and easily accessible.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Sort and distribute incoming mail and prepare outgoing mail.
- Answer the phone to take messages or redirect calls to appropriate colleagues.
- Conducted research to assist with routine tasks and special projects.
- Arranged meetings and appointments and updated records to assist management.
- Offered technical support and troubleshot issues to enhance office productivity.
- Composed inter-office correspondence and provided product and service information to customers.
- Handle Bid openings for the City.
Deputy Clerk
Monroe County Clerk Of Court
08.2022 - 08.2023
- Greeting any and all customers upon arrival and seeing what they need
- Answering any incoming calls and facilitating them on where they correctly need to go, or if I can answer I simply help as much as I can
- Bring in case files to the judge and help them in court with anything they need on a case
- Record court minutes in court then bring them back with me to my desk and clock them in then scan them into our system
- Create new case files for any new cases that have recently been open
- Help my coworkers out when they are in need of assistance
- Close out the cash drawer in our system for child support at the end of every shift
- Perform any marriage licenses for customers that are in need of one
- Issue any summons's or defaults needed
- Closing out cases at the request of the judge on the case
- Communicating with any Attorneys by phone or email on the case when needed.
Medical Receptionist
Center For Digestive Health
01.2021 - 08.2022
- Checking patients in and out of the office
- Collecting medical copays for any office visit
- Checking medical insurances for verification
- Scheduling any medical procedures for the patient when needed
- Getting prior authorizations for any test or procedure that needs to be done
- Sending in any RX scripts for patient medication
- Verifying any patient information to make sure it is entered correctly
- Filling and reorganizing any patient charts
- Filling out any lab orders for patients that needed them
- Answering any incoming calls and helping anyway I can
- Handling cash drawers at the beginning and end of shift.
Admitting Registar / Medical Front Desk Receptionist
Lower Keys Medical Center
02.2018 - 11.2021
- Facilitated timely check-in by greeting patients and establishing the purpose of their visit
- Daily communication with Physicians, Nurses, CMA's on patient placement
- Scheduling patients for any future appointments
- Helping out in different departments when needed such as Outpatient Registration, Scheduling, PBX Booth phone operator for the hospital
- Insurance verification via Onesource/Athenahealth and phone call to payers
- Handling cash drawers at the beginning and end of shift
- Verifying any and all patient information to make sure it's entered in correctly into the system.
Reservationist
Sunset Water Sports
01.2017 - 02.2018
- Answering any incoming calls from clients and provided any information requested
- Checking reservations for the correct date and time requested
- Checking any online reservations that were made to make sure that everything is correct in our books
- Making sure to have great customer service for any and all clients.
Front Desk Receptionist
Dr.Robin Lockwood Orthopedics
01.2014 - 11.2016
- Answering any and all incoming calls for the office
- Scheduling any future appointments for patients
- Checking patients in and out for all appointments in the office
- Handling all medical records for patients and making sure they are corrected and updated for effective patient care
- Accounts Receivable.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
High School Diploma -
Key West High School
Key West, FL06.2014
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Filing systems
- Documentation and Recordkeeping
- Calendar coordination
- Scheduling appointments
- Cash Management
- Supply Ordering
- Project Management
- Mail Routing
- Database Maintenance
- Attention to Detail
- Data Entry
- Customer Communication
- Flexible and Adaptable
- Professional and mature
- Team Collaboration
- Problem-Solving
References
- Vanndaley Rang, (305)-304-8128
- Vivian Perez, (305)-304-5760
- Adrianna Lorenzo, (256)-374-8611
Languages
Spanish
Native or Bilingual
Timeline
Administrative Clerk
City Of Key West
08.2023 - Current
Deputy Clerk
Monroe County Clerk Of Court
08.2022 - 08.2023
Medical Receptionist
Center For Digestive Health
01.2021 - 08.2022
Admitting Registar / Medical Front Desk Receptionist
Lower Keys Medical Center
02.2018 - 11.2021
Reservationist
Sunset Water Sports
01.2017 - 02.2018
Front Desk Receptionist
Dr.Robin Lockwood Orthopedics
01.2014 - 11.2016
High School Diploma -
Key West High School
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