Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicholas Grubb

Knoxville

Summary

Dynamic hospitality professional with extensive experience at Nama LLC, excelling in staff training and attentive service. Proven track record in cash handling and inventory management, enhancing operational efficiency. Recognized for cultivating strong customer relationships, leading to increased loyalty and repeat business. Passionate about mixology and committed to safe alcohol service.

Overview

16
16
years of professional experience

Work History

Bartending Instructor

Nama LLC
01.2010 - 02.2025
  • Streamlined course content delivery methods using multi-media presentations, improving overall accessibility and clarity for diverse learning styles.
  • Facilitated interactive workshops for mastering specific cocktail recipes, resulting in higher levels of proficiency among students.
  • Empowered students to explore their unique bartending styles by encouraging experimentation with different techniques and ingredients during practical exercises.
  • Collaborated with fellow instructors to develop comprehensive curriculum materials that covered all aspects of bartending, from drink preparation to bar management.
  • Encouraged responsible alcohol service by educating students on local laws, regulations, and certification requirements related to the industry.

Server

Nama LLC
01.2009 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Head Bartender

Nama LLC
02.2011 - 02.2025
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

Server Trainer

Nama LLC
01.2009 - 02.2025
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Education

Anthropology - Cultural Anthropology

University of Tennessee
Knoxville, TN
05.2007

Skills

  • Staff training and supervision
  • Attentive service
  • Cash handling expertise
  • Taking inventory
  • POS system proficiency
  • Strong communication skills
  • Managing cash register
  • Quality control standards
  • Customer service
  • Measurement accuracy
  • Menu development
  • Sales and upselling techniques
  • Preparing garnishes
  • Mixology
  • Drink pairing
  • Safe alcohol service
  • Sharp memory
  • Alcohol safety

Languages

French
Limited Working
Spanish
Limited Working

Timeline

Head Bartender

Nama LLC
02.2011 - 02.2025

Bartending Instructor

Nama LLC
01.2010 - 02.2025

Server

Nama LLC
01.2009 - 02.2025

Server Trainer

Nama LLC
01.2009 - 02.2025

Anthropology - Cultural Anthropology

University of Tennessee

Similar Profiles

CREATE PROFILE
Nicholas Grubb