Nicholas Guarneri

Achieved efficient imaging and deployment of user computers using Windows Deployment Service servers. Enhanced user experience by providing expert technical assistance for Windows 10 and 11 systems, Windows Server 2019, and printing solutions. Resolved critical software issues for agency applications, including SmartCop, Cisco Secure VPN, and Inovah. Streamlined user account management and permissions within Microsoft Active Directory, Entra ID, and MS Intune MDM. Improved response times for IT help desk requests through effective communication and thorough documentation in ServiceNow.

• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Installed low voltage systems, including security cameras and access control panels.
• Conducted routine inspections and troubleshooting of existing wiring and equipment.
• Collaborated with project managers to ensure timely completion of installations.
• Trained junior technicians on proper installation techniques and safety protocols.
• Installed, programmed, and commissioned Vigilant License Plate Reader (LPR) systems for law enforcement use