Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
COURSES
ADDITIONAL INFORMATION
LINKS
Timeline
Generic

Nicholas Gulley

Baltimore,MD

Summary

General Manager with over 19 years of expertise in operations and performance management, renowned for innovative strategies that drive business growth and elevate customer satisfaction. Skilled in team building, retail management, and business development, consistently achieving top regional sales and customer satisfaction metrics. Passionate about leveraging leadership skills to foster a collaborative environment and spearhead strategic initiatives for continued success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lessons Manager

Guitar Center
07.2025 - Current
  • Developed and implemented lesson plans to enhance student engagement and learning outcomes.
  • Collaborated with educators to align curriculum objectives with student needs and learning styles.
  • Monitored student progress, providing timely feedback and support for improvement.
  • Organized training sessions for staff on new teaching methodologies and tools.
  • Streamlined administrative processes to improve efficiency in lesson scheduling and resource allocation.
  • Assisted in the evaluation of instructional materials for effectiveness and relevance to curriculum goals.

Sales Associate

Guitar Center
11.2024 - 06.2026
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale system to ensure accurate sales reporting.
  • Maintained organized product displays to promote merchandise and maximize customer engagement.
  • Collaborated with team members to achieve store goals and improve overall sales performance.
  • Trained new associates on customer service standards and operational procedures for consistency.
  • Handled inventory management tasks, including restocking shelves and managing stock levels effectively.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business relationships.
  • Successfully wrote $627,000 in buisness so far in 2025.

General Manager

Culta LLC
01.2023 - 10.2024
  • Led team integration, improving store performance and achieving top dispensary status thrice.
  • Collaborated with executives, enhancing strategic growth and operational efficiency.
  • Managed 15-25 staff, fostering effective communication and training.
  • Developed SOPs, creating a successful 'one stop shop' model that outperformed flagship locations.
  • Drove cultural transformation, enhancing staff development and team cohesion.
  • Implemented strategic initiatives in customer experience and operational efficiency, driving measurable growth and performance improvements.
  • Spearheaded team integration initiatives, propelling store to top dispensary status multiple times and driving measurable performance improvements.
  • Partnered with executives to enhance strategic growth and operational efficiency, fostering a culture of continuous improvement.
  • Pioneered 'one stop shop' model through innovative SOPs, outperforming flagship locations and setting new industry standards.
  • Cultivated a high-performing team of 15-25 staff, emphasizing effective communication, ongoing training, and professional development.
  • Implemented strategic customer experience initiatives, driving substantial growth and enhancing operational efficiency across the organization.

Bartender

Rec Room
01.2021 - 01.2023
  • Serve over 1,000 customers weekly with a friendly demeanor, boosting drink sales annually.
  • Maintain a clean, organized bar environment to enhance customer satisfaction.
  • Contributed to a significant increase in weekend customer retention through exceptional service.
  • Managed high-volume bar, serving thousands on weekends. Boosted drink sales annually through exceptional customer service and efficient operations.
  • Optimized bar layout and inventory management, resulting in reduced waste and improved service speed during peak hours.
  • Maintained impeccable bar cleanliness and organization, ensuring compliance with health regulations and enhancing customer satisfaction.
  • Fostered team spirit among staff, leading to improved coordination during rush hours and consistently positive customer feedback.
  • Optimized bar layout and inventory management, reducing waste and improving service speed during peak hours. Enhanced overall operational efficiency.
  • Uphold stringent cleanliness standards and meticulous organization, ensuring full compliance with health regulations and elevating customer satisfaction.
  • Served over 1,000 customers weekly with a friendly demeanor, contributing to a significant increase in weekend customer retention.
  • Managed high-volume bar operations, serving thousands of customers weekly. Implemented efficient processes, leading to increased drink sales and customer retention.
  • Fostered team spirit among staff, improving coordination during rush hours. Consistently received positive customer feedback for exceptional service.
  • Analyzed customer preferences and trends, adapting drink offerings to meet demand. Contributed to increased weekend customer retention through data-driven decisions.
  • Developed creative cocktail recipes and promotional strategies, attracting new clientele and boosting bar revenue. Introduced themed nights to enhance customer experience.

General Manager/Customer Service Manager/Lead Customer Service/Guitar Sales/Sales Training Manager

Guitar Center LLC
01.2013 - 01.2023
  • Managed customer service, boosting warranty sales in $4M and $7M stores.
  • Led store to top regional sales and customer satisfaction in 2018.
  • Increased annual sales from $5.8M to $7M as store manager.
  • Oversaw operations, sales, and lessons with up to 32 direct reports.
  • Improved customer reviews and satisfaction consistently over six years.
  • Led multi-million dollar stores, driving sales from $5.8M to $7M annually. Achieved top regional rankings in warranty sales and customer satisfaction metrics.
  • Analyzed market trends to optimize sales strategies, resulting in consistent growth. Implemented data-driven approaches to exceed annual projected sales goals.
  • Managed diverse teams of up to 32 direct reports, fostering a collaborative environment. Oversaw operations, lessons, and sales departments to ensure cohesive growth.
  • Pioneered customer service initiatives, significantly improving OSAT scores. Developed innovative sales techniques, becoming top salesman within first year.
  • Transformed store performance, elevating two locations to meet ambitious sales targets. Implemented forward-thinking strategies to adapt to changing market demands.
  • Drove store performance from $5.8M to $7M annual sales as General Manager, implementing data-driven strategies to exceed projected goals consistently.
  • Led diverse teams of up to 32 staff as Sales Training Manager, fostering a cohesive environment across operations, lessons, and sales departments.
  • Analyzed market trends to optimize sales strategies as Lead Customer Service, resulting in top regional rankings for warranty sales and satisfaction.
  • Transformed store performance as Guitar Sales professional, elevating two locations to meet ambitious targets through forward-thinking strategies.
  • Drove store revenue from $5.8M to $7M annually as General Manager, implementing data-driven strategies to consistently surpass sales projections.
  • Managed diverse teams up to 32 staff, fostering cohesive growth across operations, lessons, and sales departments as Sales Training Manager.
  • Optimized sales strategies through market trend analysis, achieving top regional rankings in warranty sales and customer satisfaction metrics.

Bartender

Bar 1801
01.2021 - 01.2022
  • Greeted guests and took orders, ensuring top-tier service.
  • Developed SOPs for seamless daily operations.
  • Suggested craft cocktails, enhancing guest satisfaction.
  • Contributed to business growth from inception.
  • Prioritized customer service, fostering loyalty.
  • Crafted unique cocktails and enhanced customer experience, contributing to Bar 1801's reputation as a trendsetting venue combining mixology and vinyl culture.
  • Developed and implemented Standard Operating Procedures, streamlining bar operations and ensuring consistent high-quality service in a start-up environment.
  • Drove customer satisfaction through personalized drink recommendations and attentive service, fostering a loyal clientele base for the emerging business.
  • Participated in ground-up business development, gaining insights into entrepreneurship while contributing to Bar 1801's growth strategy and operational framework.
  • Maintained unwavering focus on guest experience, embodying the company's customer-first philosophy and contributing to positive word-of-mouth marketing.
  • Pioneered unique cocktail recipes, elevating Bar 1801's mixology offerings and solidifying its reputation as a trendsetting venue in the local nightlife scene.

Warehouse Supervisor/Product Line Operator/Quality Control Supervisor

Backyard Produce
01.2010 - 01.2013
  • Led a team of 20, achieving over $1M in first-year sales for a startup.
  • Ensured timely product delivery across multiple states, enhancing customer satisfaction.
  • Managed high-quality standards, resulting in positive customer reviews.
  • Coordinated logistics to streamline operations and improve efficiency.
  • Enhanced team collaboration to maintain service reliability and product quality.
  • Led warehouse operations, driving over $1M in first-year sales. Managed 20 direct reports across multiple states, ensuring timely product delivery and high customer satisfaction.
  • Pioneered strategies to expand market reach, contributing to company growth. Anticipated industry trends, adapting operations to meet evolving customer demands and market conditions.

Produce Manager/Grocery Stocker/Deli Lead

Food Lion LLC
01.2005 - 01.2010
  • Led produce team to achieve highest sales for two quarters, enhancing department efficiency.
  • Optimized grocery stocking, achieving top items stocked per hour, improving inventory management.
  • Assisted customers with product inquiries, enhancing shopping experience and customer satisfaction.
  • Led produce department to highest grossing quarters, optimized grocery stocking efficiency, and enhanced customer service through proactive assistance and product guidance.
  • Demonstrated versatility by seamlessly transitioning between roles, supporting various departments to meet evolving business needs and maintain operational excellence.
  • Implemented creative strategies in produce management, resulting in substantial revenue growth and setting new benchmarks for department performance.

Education

GED - undefined

Wake Technical Community College
Fuquay Varina
01.2004

Skills

  • People Leadership (Experienced), Sales Training (Experienced), Performance Management (Experienced), Customer Service (Experienced), Operations Management (Skillful), Team Building (Expert), Business Development (Skillful), Inventory Management (Skillful), Quality Control (Skillful), Bartending (Experienced), Retail Management (Experienced)

Certification

Certified Electrician’s Apprentice

Hobbies and Interests

I love the game of billiards. I am also a musician. I am loyal to my brand and a salesman at heart.

COURSES

STUDENT ASSISTANCE PROGRAM WELL COMMUNITY CENTER FOR STUDENTS 2001 - 2003

ADDITIONAL INFORMATION

  • POOL LEAGUE ACHIEVEMENTS Panatan’s Pool Hall
  • Top Team 13 sessions over a 9-year period
  • Team Captain helping players with difficult shots or ideas
  • Competed for top prizes with multiple different teams and players
  • Successfully lead three teams to cities

LINKS

Linkedin: linkedin.com.

Timeline

Lessons Manager

Guitar Center
07.2025 - Current

Sales Associate

Guitar Center
11.2024 - 06.2026

General Manager

Culta LLC
01.2023 - 10.2024

Bartender

Rec Room
01.2021 - 01.2023

Bartender

Bar 1801
01.2021 - 01.2022

General Manager/Customer Service Manager/Lead Customer Service/Guitar Sales/Sales Training Manager

Guitar Center LLC
01.2013 - 01.2023

Warehouse Supervisor/Product Line Operator/Quality Control Supervisor

Backyard Produce
01.2010 - 01.2013

Produce Manager/Grocery Stocker/Deli Lead

Food Lion LLC
01.2005 - 01.2010

GED - undefined

Wake Technical Community College

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