Dynamic Kitchen Manager with a proven track record at Chipotle, enhancing customer satisfaction and streamlining operations. Expert in inventory management and ServSafe certified, I excel in fostering team collaboration and problem-solving. Achieved significant improvements in service quality and operational efficiency, demonstrating exceptional multitasking and customer service skills.
Hi, I’m
Nicholas Gutierrez
Orlando,FL
Summary
Overview
5
years of professional experience
Work History
Chipotle
Kitchen Manager
11.2023 - 08.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Moe’s Southwest Grill
Assistant Manager
07.2019 - 11.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Workforce Academy Orlando, FL
Diploma from Education
06.2023
University Overview
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Food Preparation
- Kitchen Management
- Inventory Control
- Problem-Solving
- Safe Food Handling
- Ordering Supplies
- Supply Ordering
- Order delivery practices
- Employee Scheduling
- ServSafe Certification
Timeline
Kitchen Manager
Chipotle
11.2023 - 08.2024
Assistant Manager
Moe’s Southwest Grill
07.2019 - 11.2023
Workforce Academy
Diploma from Education
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