Nicholas Guzman
Saint Johns,FL
Summary
Dedicated and results-oriented manager with a proven track record of creating exceptional customer experiences and optimizing operational efficiency within the service industry. Possessing 9+ years of customer service and 4+ management experience. Also having great knowledge as well as a passion for all things craft beer related. Has exceptional skills in communication and public speaking. Takes great pleasure in leading and mentoring those around to create a more dynamic environment. Ability to drive revenue while maintaining high levels of customer satisfaction. Ready to lead and contribute to a dynamic team that will elevate the company to new heights.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beverage Manager
River & Fort
10.2023 - Current
- Oversee the procurement of beverage supplies, including alcohol, non-alcoholic drinks, and garnishes.
- Monitor and manage inventory levels to ensure adequate stock for high-demand periods.
- Collaborate with the chef and management to create a diverse and appealing beverage menu.
- Stay updated on industry trends and incorporate new and popular beverages into the menu.
- Conduct training sessions for bar staff on product knowledge, service standards, and up-selling techniques.
- Ensure staff is educated on responsible alcohol service and compliance with relevant laws.
- implement and maintain high standards of beverage preparation and presentation.
- Regularly taste and evaluate beverages to ensure consistency and quality.
- Foster a customer-centric environment by ensuring that beverage staff provide excellent service.
- Address customer feedback and resolve any issues related to beverages promptly.
- Develop and implement cost control measures to optimize beverage-related expenses.
- Monitor pour costs, waste, and breakage to maximize profitability.
- Collaborate with the events team to plan and execute beverage-related aspects of special events.
- Anticipate and prepare for increased demand during peak times and events.
- Develop and manage the beverage budget, providing regular reports to management.
- Analyze sales data to identify trends and adjust strategies accordingly.
Director of Craft Beer/Food and Beverage Manager
Coastside 30A
01.2021 - Current
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Cross-trained existing employees to maximize team agility and performance.
- Directed and manged team during high volume periods.
- Taught team to handle fast paced environments.
- Improved marketing to attract new customers and promote business.
- Developed and implemented plans to increase wine sales by 15% from previous years.
- Developed and implemented plans to increase draft beer sales by 15% from previous years.
- Purchased beverage stock and handled all inventory needs.
- Designed beverage menus.
- Oversaw selection, ordering and inventory controls of wine and beer
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Created schedules for staff
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Manager/Server/Bartender
Runaway Island
01.2020 - 01.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and cleaning.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager/Server
Capt. Andersons
02.2015 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
High School Diploma -
J.R. Arnold High School
Panama City Beach, FL04.2017
Skills
- Business Development
- Business Administration
- Client Service
- Coaching and Mentoring
- Customer Relations
- Public Speaking
- Waste Reduction
- Maintaining Clean Work Areas
- Bar Supervision
- Team Leadership
Certification
- Excel Certified
- Word Certified
- Certified Beer Server
Timeline
Beverage Manager
River & Fort
10.2023 - Current
Director of Craft Beer/Food and Beverage Manager
Coastside 30A
01.2021 - Current
Manager/Server/Bartender
Runaway Island
01.2020 - 01.2021
Manager/Server
Capt. Andersons
02.2015 - 11.2019
High School Diploma -
J.R. Arnold High School
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