NICHOLAS HAMILTON
Lithonia,GA
Summary
Dynamic professional with extensive experience in public safety and retail, notably at the Birmingham Police Department, AT&T, and Cellular Sales (Verizon). Proven ability to build client relationships and achieve sales targets through effective communication and upselling strategies. Skilled in emergency response and staff training, consistently enhancing team performance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Cellular Sales
03.2025 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting mobile devices and service plans tailored to their needs.
- Maintained up-to-date knowledge of product features, promotions, and industry trends.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
Public Safety Officer
Piedmont Hospital
04.2024 - 03.2025
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Sales Associate
AT&T
11.2020 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
AT&T
11.2020 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Police Officer
Birmingham Police Department
03.2016 - 10.2020
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
Police Officer
Birmingham Police Department
03.2016 - 10.2020
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
Assistant Store Manager
Russell Cellular Verizon Wireless
05.2013 - 02.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Russell Cellular Verizon Wireless
05.2013 - 02.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Associate
Sunglass Hut
03.2011 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Sunglass Hut
03.2011 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
Alabama A&M University
Normal, AL05.2016
Skills
- Client relationship building
- Goal-oriented mindset
- Market awareness
- Building rapport
- Upselling strategies
- Meeting sales quotas
Timeline
Retail Sales Associate
Cellular Sales
03.2025 - 01.2026
Public Safety Officer
Piedmont Hospital
04.2024 - 03.2025
Sales Associate
AT&T
11.2020 - 04.2023
Sales Associate
AT&T
11.2020 - 04.2023
Police Officer
Birmingham Police Department
03.2016 - 10.2020
Police Officer
Birmingham Police Department
03.2016 - 10.2020
Assistant Store Manager
Russell Cellular Verizon Wireless
05.2013 - 02.2016
Assistant Store Manager
Russell Cellular Verizon Wireless
05.2013 - 02.2016
Sales Associate
Sunglass Hut
03.2011 - 06.2012
Sales Associate
Sunglass Hut
03.2011 - 06.2012
Bachelor Of Business Administration And Management - Business Administration And Management
Alabama A&M University