Nicholas Hammond
Pawtucket
Summary
Dynamic manager with a proven track record at Chelo’s, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and mentoring. Skilled in budget management and operational efficiency, driving profitability while fostering a collaborative work culture. Strong communicator dedicated to achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Manager
Chelo’s
03.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server/Bartender
Chelo’s
04.2022 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Bartender
Applebee’s
03.2021 - 04.2022
Server
Chili’s
09.2019 - 02.2021
Line Cook
Buffalo Wild Wings
06.2017 - 08.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Line Cook
Red Robin
01.2016 - 07.2017
Usher/Concessions
Showcase Cinemas
01.2013 - 05.2015
Education
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RI06.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Customer relationship management (CRM)
Timeline
Manager
Chelo’s
03.2025 - Current
Server/Bartender
Chelo’s
04.2022 - 03.2025
Server/Bartender
Applebee’s
03.2021 - 04.2022
Server
Chili’s
09.2019 - 02.2021
Line Cook
Buffalo Wild Wings
06.2017 - 08.2019
Line Cook
Red Robin
01.2016 - 07.2017
Usher/Concessions
Showcase Cinemas
01.2013 - 05.2015
High School Diploma -
Warwick Veterans Memorial High School
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