Nicholas Harris
Hammond,LA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Order Selector
Walmart Distribution
03.2023 - 04.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be vital.
Deckhand
L And L Marine Transportation
08.2021 - 01.2023
- Inspected and maintained deck equipment and supplies.
- Followed safety protocols and procedures to prevent accidents.
- Communicated clearly, concisely and politely with passengers and crew members.
- Inspected and tested safety equipment and emergency response systems.
Supervisor
Supreme Toyota
01.2017 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Manager
Amazon
01.2021 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Education
Bachelor Of Applied Arts And Science - Humanities And Social Studied
Delgado Community College
New Orleans, LA08.2015
Skills
- Customer Satisfaction
- Staff Management
- Forklift Operation
- Enter Data
- Effective Listening and Communication
- Serve Customers
- Customer Needs Assessments
- Revenue Optimization
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Order Selector
Walmart Distribution
03.2023 - 04.2023
Deckhand
L And L Marine Transportation
08.2021 - 01.2023
Customer Service Manager
Amazon
01.2021 - 01.2022
Supervisor
Supreme Toyota
01.2017 - 11.2020
Bachelor Of Applied Arts And Science - Humanities And Social Studied
Delgado Community College
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