Proven Field Service Technician with a robust background at ADT, where I elevated customer satisfaction through expert equipment installation and maintenance. Skilled in electrical troubleshooting and fostering strong client relationships, I consistently enhance operational efficiency and product quality. My hands-on experience and ongoing skill development underscore my commitment to excellence and innovation in technical problem-solving.
Hi, I’m
Nicholas Harris
Overland Park,KS
Summary
Overview
4
years of professional experience
1
Certification
Work History
Express Carwash LLC
Apprentice Technician
03.2024 - 04.2024
Job overview
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Maintained detailed records of apprenticeship activities, tracking progress toward learning objectives.
Eris Prime
Field Service Technician
08.2023 - 03.2024
Job overview
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
ADT
Field Service Technician
11.2022 - 08.2023
Job overview
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Apex Solutions
Field Service Technician
12.2021 - 11.2022
Job overview
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Participated in cross-departmental projects, applying field service expertise to improve product design and manufacturing processes.
V & S Communication
Market Manager
04.2020 - 01.2021
Job overview
- Built brand awareness in local market and increased penetration with proactive strategies.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
Education
South Eastern Community College West Burlington, IA
A+ Certification For Welding from Welding
06.2006
University Overview
Burlington Community High SchoolBurlington, IA
GED
05.2004
University Overview
Skills
- Power Tool Operation
- Hand-tool proficiency
- Computer Skills
- Electrical Troubleshooting
- Precision measuring
- Verbal Communication
- Technical problem solving
- Welding Techniques
- Hardware Repair
- Blueprint Interpretation
- Problem-Solving
- Equipment Operation
Certification
National Career Readiness Certifiate - Gold score
Timeline
Apprentice Technician
Express Carwash LLC
03.2024 - 04.2024
Field Service Technician
Eris Prime
08.2023 - 03.2024
Field Service Technician
ADT
11.2022 - 08.2023
Field Service Technician
Apex Solutions
12.2021 - 11.2022
Market Manager
V & S Communication
04.2020 - 01.2021
South Eastern Community College
A+ Certification For Welding from Welding
Burlington Community High School
GED
National Career Readiness Certifiate - Gold score
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