Nicholas Harris
Moss Point,MS
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
6
6
years of professional experience
Work History
Retail Sales Specialist
Dillard's
Biloxi, MS
09.2023 - Current
- Designed and implemented innovative displays to showcase new products and exclusive in-store promotions.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Promoted additional services such as loyalty programs or delivery options.
- Processed online orders using the Point of Sale system accurately and efficiently.
- Provided training support for new employees on sales techniques and operational procedures.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Participated in team meetings to review progress against objectives set by management.
Retail Operations Manager
Bath & Body Works
Biloxi
08.2019 - 09.2023
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Created employee schedules to optimize staffing levels while controlling labor costs
- Tracked KPIs such as customer satisfaction ratings, conversion rates, average order value
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Managed daily store operations including overseeing cash handling procedures
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Tracked daily operational activities such as store expenses, payroll records
- Demonstrated ability to manage and motivate staff to achieve sales targets
- Maintained organized store environment for customer and employee health and safety, while adhering to Department of Agriculture pricing and safety laws
- Led floor sets following plan-o-grams to update store appearance
- Conducted regular performance reviews of staff members in order to identify areas for improvement
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
- Coordinated with manager to set specific and actionable goals based on established KPIs.
Assistant Store Manager
Dollar General
Ocean Springs
05.2018 - 08.2019
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Created employee schedules to optimize staffing levels while controlling labor costs
- Tracked KPIs such as customer satisfaction ratings, conversion rates, average order value
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Managed daily store operations including overseeing cash handling procedures
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Tracked daily operational activities such as store expenses, payroll records
- Demonstrated ability to manage and motivate staff to achieve sales targets
- Maintained organized store environment for customer and employee health and safety, while adhering to Department of Agriculture pricing and safety laws
- Led floor sets following plan-o-grams to update store appearance
- Conducted regular performance reviews of staff members in order to identify areas for improvement
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
- Coordinated with manager to set specific and actionable goals based on established KPIs.
Education
Associate In Arts (A.A.) In Cosmetology -
Blue Cliff
Skills
- Constructive Feedback
- Employee Performance Evaluations
- Personnel Training and Development
- Retail Merchandising
- Interviewing and Prescreening
- Inventory Control
- Recruitment and Retention
- Staff Motivation
- Management Training
- Budget Controls
References
- Dylan Hall, Dollar General Store Manager, (228) 627-9170, Dylanrayhall1998@gmail.com
- Jessica Cannelora, EXIT Realty Heart Office Manager, (228) 327-0360, jlcannelora@gmail.com
- Jalyn Barfield, Bath & Body Works Retail Operations Manager, (228) 223-5613, jalynbarfield@gmail.com
Timeline
Retail Sales Specialist
Dillard's
09.2023 - Current
Retail Operations Manager
Bath & Body Works
08.2019 - 09.2023
Assistant Store Manager
Dollar General
05.2018 - 08.2019
Associate In Arts (A.A.) In Cosmetology -
Blue Cliff
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