Nicholas Hay
IT Support Specialist
Wesley Chapel,FL
Summary
Proven Cybersecurity Analyst with a track record of enhancing network security and reducing cyber attack risks at Frazier & Deeter. Skilled in vulnerability assessment and incident response, demonstrating strong analytical abilities and a proactive approach. Improved incident response times significantly, showcasing leadership and technical expertise.
Overview
1
1
year of professional experience
29
29
years of post-secondary education
Work History
Cybersecurity Analyst
Frazier & Deeter
04.2023 - Current
- Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
- Enhanced network security by implementing advanced threat detection and prevention systems.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
IT Support Specialist
Truist Bank
2 2018 - 04.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Researched and identified solutions to technical problems.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH 05.2001 - Current
Associate of Arts - AS
Pasco-Hernando State College
New Port Richey 08.2013 - 06.2015
High School Diploma -
River Ridge High School
New Port Richey, FL 09.2009 - 05.2013
Skills
Vulnerability Assessment
Network Security
Incident Response
Access Control
Endpoint Protection
Log Analysis
Timeline
Cybersecurity Analyst
Frazier & Deeter
04.2023 - Current
Associate of Arts - AS
Pasco-Hernando State College
08.2013 - 06.2015
High School Diploma -
River Ridge High School
09.2009 - 05.2013
Bachelor of Science - Cybersecurity
Southern New Hampshire University
05.2001 - Current
IT Support Specialist
Truist Bank
2 2018 - 04.2023
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