Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Heffernan

Austin,TX

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

4
4
years of professional experience

Work History

Field Operations Manager

Diamond Crete Concerete soultions
Austin, Texas
05.2024 - Current
  • Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
  • Implemented best practices in order to maximize efficiency of operations.
  • Oversaw day-to-day activities at multiple locations while maintaining consistent quality control standards.
  • Monitored inventory levels in the field and coordinated restocking efforts when needed.
  • Provided technical assistance to field personnel as required.
  • Assessed operational performance of field employees and provided feedback for improvement.
  • Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
  • Maintained operating efficiency at all worksites.
  • Delegated work to staff, setting priorities and goals.

Estimator/Operations Manager

All Nation Restoration
Austin, TX
01.2024 - 05.2024
  • Prepares conceptual estimates based upon limited information available at the early stages of a project.
  • Creates detailed reports outlining estimate assumptions used during bidding process.
  • Assists in developing scopes of work for bid packages.
  • Attends pre-bid meetings with prospective clients as needed.
  • Identifies potential risks associated with proposed projects and recommends strategies for mitigating those risks.
  • Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
  • Consistently followed up with customers to determine satisfaction levels.
  • Utilized advanced estimation software to enhance accuracy and efficiency of cost calculations.
  • Inspected buildings to determine work needed to maintain buildings and desired standards.
  • Monitored project progress to identify and report on deviations from estimated costs.
  • Addressed client inquiries regarding bid details, providing clear explanations of cost drivers.

Flooring Installation Spealist

ResFloor Concrete Solutions
Austin, TX
02.2021 - 12.2023
  • Maintained a clean job site throughout the duration of each project.
  • Completed all necessary repairs on subfloor surfaces prior to installation of new floors.
  • Assisted in loading and unloading materials from delivery trucks at job sites.
  • Reviewed blueprints and schematics in order to plan out efficient workflow processes prior to beginning a project.
  • Stocked inventory areas with supplies needed for upcoming jobs.
  • Kept accurate records of daily activities including hours worked, materials used.
  • Collaborated with other tradesmen on multi-trade jobsites when necessary.
  • Performed regular maintenance checks on company vehicles used for transportation between job sites.
  • Removed existing floor coverings such as carpet, tile, vinyl in preparation for installation of new floors.
  • Attended training sessions regularly in order to stay up-to-date on industry trends and techniques.
  • Assessed and measured customer's flooring needs to determine appropriate materials.
  • Inspected finished product for quality assurance purposes before finalizing the job with customers.
  • Resolved customer complaints promptly and efficiently when they arise during a project.
  • Adhered to safety protocols while working on job sites in order to prevent injury or property damage.
  • Applied sealants and finishes to newly installed floors according to manufacturer instructions.
  • Utilized power tools including saws and sanders to complete project work.
  • Walked through jobs sites after installation to identify errors and completed rework to correct problems.
  • Operated and maintained company vehicle, keeping accurate records of mileage and service calls.
  • Discussed cleaning solutions and estimated drying times to educate customers for aftercare.

Education

Some College (No Degree) -

Austin Community College
Austin, TX

Skills

  • Strategic Planning
  • Training and mentoring
  • Contractor Management
  • Staff recruitment
  • Workflow Planning
  • Team Supervision
  • Daily Reporting
  • Workplace Safety
  • Teamwork and Collaboration
  • Project Leadership
  • OSHA Compliance
  • Job Planning
  • Dedicated Work Ethic
  • Physical Stamina
  • Heavy Lifting
  • Customer Relations
  • Equipment Oversight
  • HVAC Systems
  • Concrete Staining
  • Concrete mixing
  • Concrete polishing
  • Surface Preparation
  • Application techniques
  • Power Tool Operation
  • Detail orientation
  • First Aid Training
  • Measurement accuracy
  • Self Motivation
  • Problem-Solving
  • Attention to Detail

Timeline

Field Operations Manager

Diamond Crete Concerete soultions
05.2024 - Current

Estimator/Operations Manager

All Nation Restoration
01.2024 - 05.2024

Flooring Installation Spealist

ResFloor Concrete Solutions
02.2021 - 12.2023

Some College (No Degree) -

Austin Community College

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Nicholas Heffernan