Nicholas Heigl
Buffalo,NY
Summary
Professional service professional prepared to contribute effectively in high-paced environments. Strong focus on teamwork and achieving goals, adaptable to changing needs. Expertise in customer service, problem-solving, and maintaining high standards. Known for reliability and effective communication skills.
Knowledgeable with solid background in providing top-notch service and ensuring customer satisfaction. Proven track record of efficiently managing tasks and maintaining cleanliness standards. Demonstrated ability to communicate effectively and adapt to fast-paced environments.
Overview
11
11
years of professional experience
Work History
West Herr Lane Service Attendant
Williamsville, NY
10.2025 - 05.2026
- Demonstrated self-motivation by consistently completing tasks without supervision.
- Operated effectively in fast-paced environments by prioritizing tasks and maintaining focus.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Olive Tree Line Cook
Lancaster, NY
10.2024 - 07.2025
- Prepared menu items according to recipes, portion standards, and food safety requirements.
- Operated grills, fryers, and ovens to produce consistent orders during high-volume service.
- Coordinated with kitchen staff to prioritize tickets and maintain efficient workflow.
- Monitored ingredient levels and communicated shortages to support uninterrupted production.
Physical Therapist Assistant
Buffalo Rehab Group
Orchard Park, NY
01.2022 - 02.2023
- Organized and discussed treatment goals with PTs and PTAs to maximize patient outcomes.
- Cleaned equipment and mat tables to maintain a safe and hygienic treatment environment.
- Guided patients in proper form and technique during exercise to reduce risk of injury.
- Performed mobilization and stretching techniques to help decrease pain and restore mobility for patients.
- Helped assist with cleaning equipment, and mat tables to ensure a clean working environment.
Guest Service Attendant
Fitness 19
West Seneca, NY
08.2019 - 11.2022
- Provided excellent service and attention to customers when talking face-face or on a phone call.
- Maintained a clean, and organized facility within the club and re-racked weights frequently.
- Encouraged clients to engage in group fitness classes that were offered, and other gym activities to keep the guests engaged in activities.
- Greeted members and guests, ensuring smooth front desk check-in and check-out flow.
Shift Manager
Mcdonalds
Cheektowaga, NY
05.2015 - 07.2021
- Coordinated schedules, managed time off requests, and secured shift coverage to ensure seamless breakfast, lunch, and dinner operations.
- Set challenging employee goals to drive achievement and exceed business targets.
- Delegated tasks between co-workers to ensure that job duties were completed in a timely and organized manner.
- Trained team members in exceptional customer service practices, resulting in high customer satisfaction.
Education
Associate of Science -
Villa Maria College
Cheektowaga, NY05-2021
Skills
- CPR certified January 2020-current
- Time management
- Customer service excellence
- Effective team leadership
- Good time management skills and flexibility with covering shifts when needed to
- Strong work ethic
Community service:
Volunteered for the Food Bank of Western New York (20 hours) November 2018, Donated a turkey for the turkey drive to help benefit Buffalo City Mission and FeedMore WNY (November 2023)
Timeline
West Herr Lane Service Attendant
10.2025 - 05.2026
Olive Tree Line Cook
10.2024 - 07.2025
Physical Therapist Assistant
Buffalo Rehab Group
01.2022 - 02.2023
Guest Service Attendant
Fitness 19
08.2019 - 11.2022
Shift Manager
Mcdonalds
05.2015 - 07.2021
Associate of Science -
Villa Maria College