Nicholas Heim
Tempe,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer service professional with 4+ years of experience in the food and retail industry. Known for being a good communicator and adaptable, able to handle various customer needs and situations. Highly flexible with scheduling and always willing to go the extra mile to provide excellent customer care. Constantly seeking self-improvement and open to new challenges. A creative problem solver who is dedicated to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
, AZ
02.2024 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Recommended pastries and sandwiches to pair with customers' beverages.
Warehouse Worker
Amazon
Goodyear, Arizona
03.2023 - 01.2024
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Used pallet jacks to move items to and from warehouse locations.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Sales Associate
Macys Department Store
Scottsdale, Arizona
06.2022 - 02.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Team Member
Target
Scottsdale , AZ
04.2021 - 07.2022
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Trained new team members using approved training materials and information.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2020
Skills
- Communication skills
- Multitasking
- Work ethic
- People skills
- Problem solving abilities
- Opening and closing duties
- Cash Handling
- Safe Food Handling Practices
- Workplace Safety
- Heavy Lifting
- Flexible Schedule
- Teamwork and Collaboration
Timeline
Barista
Starbucks
02.2024 - Current
Warehouse Worker
Amazon
03.2023 - 01.2024
Sales Associate
Macys Department Store
06.2022 - 02.2023
Team Member
Target
04.2021 - 07.2022
High School Diploma -
Red Mountain High School