Nicholas Heising
Pembroke Pines,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to better assess investment ROI and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Ticket Operations, CRM, and Data Analytics Assistantship
Orange Bowl Committee
08.2023 - Current
- Processing orders from patrons, sponsors, and members for the annual Orange Bowl Game, the Boca Raton Bowl, and the Orange Bowl Basketball Classic
- Assisting clients over the phone and in person on gamedays with account, ticketing, and financial issues and adjustments
- Spearheaded the implementation of Salesforce reporting at the Orange Bowl, including instructing the sales reps on how to use it, maintaining their accounts, and resolving issues
- Creating and maintaining sales reports in Ticketmaster Archtics and Salesforce for Executive Team to assess the ROI of the targeted sales strategies we launched for various industries in the South Florida area
- Processing, Cleaning, and Analyzing data in Excel and Salesforce to present to various stakeholders throughout the year
- Working in the Box Office for the Orange Bowl Basketball Classic, Boca Raton Bowl, and the Orange Bowl providing operations support as well as other customer service duties
- Processing business office transactions on Archtics.
Part-Time Community Events Staff
Florida Panthers
10.2022 - Current
- Execute consumer activation strategies with various community partners at events such as concerts, festivals, 5Ks, etc
- Assist in setting up, operating, and breaking down activation channels during Florida Panthers home games
- Increase brand awareness of the Florida Panthers through face-to-face activations and giveaway contests.
TeamPaper Consultant Intern
Retrieve Technologies
09.2021 - 09.2023
- Contact student-athletes via social media to gauge interest in signing NIL deals with the company
- Conduct Zoom interviews with clients to describe the deal’s requirements and benefits
- Send applicable paperwork to athletes and university’s compliance offices to complete the deal.
Ticket Sales Specialist
Florida State Ticket Office
02.2019 - 09.2020
- Answered guest’s questions about seating, pricing, tickets, and team information
- Sold Single-Game tickets and season tickets in-person and over the phone
- Provided exceptional service to customers in the Champions Club Luxury Suites during Football Games
- Assisted in gameday operations for football, basketball, baseball, and softball games
- Implemented a student-athlete led marketing plan for the Student Boosters department to increase membership and attendance at various sporting events.
Education
Master’s Degree in Sport Management -
Florida State University
12.2021
Bachelor’s degree in Sport Management -Summa Cum Laude -
Florida State University
12.2020
Skills
- Excel
- PowerPoint
- Word
- Salesforce
- TM1com
- Campaign Management
- Interpersonal abilities
- Performance Tracking
- CRM software proficiency
- Customer Relations
- Inter-department collaboration
- Analytical Skills
Timeline
Ticket Operations, CRM, and Data Analytics Assistantship
Orange Bowl Committee
08.2023 - Current
Part-Time Community Events Staff
Florida Panthers
10.2022 - Current
TeamPaper Consultant Intern
Retrieve Technologies
09.2021 - 09.2023
Ticket Sales Specialist
Florida State Ticket Office
02.2019 - 09.2020
Master’s Degree in Sport Management -
Florida State University
Bachelor’s degree in Sport Management -Summa Cum Laude -
Florida State University
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