Nicholas Henderson
Beverly,Massachusetts
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End | Assistant Manager
Market Basket
Danvers, MA
03.2021 - Current
- Ensure smooth daily operations by supervising personnel, managing customer service, overseeing inventory, particularly when the main manager is absent. Key duties include, directing employee workflow, scheduling breaks, handling cash, managing displays, and resolving customer complaints.
- My previous duties included, cashiering and bagging, maintenance, cart collection, restocking, receiving, and customer service office.
- Trained new staff on front-end operations and customer service standards for consistency.
- Collaborated with team members to resolve customer complaints swiftly, improving satisfaction rates.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Worked with team members to prevent, deter, and apprehend shoplifters.
- Managed transactions efficiently at point-of-sale, ensuring accuracy in cash handling.
- Developed promotional displays that effectively showcased seasonal products, increasing customer engagement.
Education
High School Diploma -
Essex North Shore Agricultural & Technical School
Hathorne, MA05.2024
No Degree - Criminal Justice
North Shore Community College
Danvers, MA01.2026
Associate of Applied Science - Criminal Justice
North Shore Community College
Danvers, MA06-2027
Skills
- CNC Machining
- Tool Changes
- Use of Manual Mill
- Edgefinding
- Use of Manual Lathe
- CNC Programing
- Cutting Stock
- Tapping
- Fusion 360
- Precision Measuring
- Basic G Code
- Setup for CNC Mill
ENSATS Career & Technical Area
Advanced Manufacturing
Certification
OSHA 10 General Industry
Timeline
Front End | Assistant Manager
Market Basket
03.2021 - Current
High School Diploma -
Essex North Shore Agricultural & Technical School
No Degree - Criminal Justice
North Shore Community College
Associate of Applied Science - Criminal Justice
North Shore Community College