Nicholas Hendricker
Mount Sterling,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Licensed Funeral Director
Hendricker Funeral Home
01.2019 - Current
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Increased efficiency in operations by streamlining the embalming process and coordinating with various departments.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Provided grief support and resources for bereaved families during a difficult time, offering empathy and understanding.
- Coordinated transportation logistics for funerals, including procession routes and vehicle arrangements, minimizing delays or disruptions during the events.
- Streamlined communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
- Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
- Improved client retention by consistently delivering exceptional customer service throughout the entire funeral planning process.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Handled sensitive situations professionally while maintaining confidentiality of personal information at all times.
- Oversaw maintenance tasks related to facility upkeep, ensuring a clean and well-presented environment conducive to mourning guests'' comfort.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
Licensed Life Insurance Agent
Hendricker Funeral Home
01.2022 - Current
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
Property Manager/Owner
1197 Investments LLC/Owner
01.2022 - Current
- Own and Manage 4 rental properties in the Brown County.
- House flips and remodeling to property's
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
Broadband Coordinator
Action Brown County
01.2022 - 12.2022
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Scoreboard Technician
Digital Scoreboards LLC
01.2016 - 12.2022
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Bachelor of Arts - Business Administration
Southern Illinois University Carbondale
Carbondale, IL05.2026
Transfer - Business Administration
John Wood Community College
Quincy, IL05.2024
Associate of Applied Science - Mortuary Science And Embalming
Carl Sandburg College
Galesburg, IL05.2019
High School Diploma -
Brown County High School
Mount Sterling, IL05.2016
Skills
- Analytical thinking
- Data analysis
- Goal setting
- Active listening
- Critical thinking
- Strategic planning
Affiliations
- Brown County Little League Board Member
- Action Brown County Community Development Committee
- Action Brown County Community Rink Committee
- Action Brown County Community Night at the races Committee
- Mt. Sterling Strategic Planning Commuinty sanctioned by Tracy Family Foundation
- Brown County High School Football Coach
Hobbies
- A seasoned sports official in Basketball and Baseball.
- Working with technology
Timeline
Licensed Life Insurance Agent
Hendricker Funeral Home
01.2022 - Current
Property Manager/Owner
1197 Investments LLC/Owner
01.2022 - Current
Broadband Coordinator
Action Brown County
01.2022 - 12.2022
Licensed Funeral Director
Hendricker Funeral Home
01.2019 - Current
Scoreboard Technician
Digital Scoreboards LLC
01.2016 - 12.2022
Bachelor of Arts - Business Administration
Southern Illinois University Carbondale
Transfer - Business Administration
John Wood Community College
Associate of Applied Science - Mortuary Science And Embalming
Carl Sandburg College
High School Diploma -
Brown County High School
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