Nicholas Hennings
Bloomington,Indiana
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Indiana University
Bloomington, IN
01.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Resolved conflicts between team members in an effective manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
Personal Consultant
TMZ Design LLC
Phoenix, AZ
02.2013 - 12.2021
- Updated existing webpages with new content or changes in design elements.
- Reported regularly on website analytics such as page views, unique visitors, bounce rate.
- Assisted customers through email or phone regarding their queries about the company's products or services offered via its websites.
- Monitored website performance to ensure optimal user experience.
- Developed website content including text, images, videos and audio files.
- Performed regular maintenance tasks such as software updates for CMS systems used by the company's websites.
- Troubleshot website issues related to functionality and compatibility across multiple browsers and platforms.
- Analyzed customer feedback to identify areas of improvement for the website interface.
- Created, tested and maintained websites using HTML, CSS, JavaScript and other web-based technologies.
- Researched emerging trends in web design and technology to stay current with industry standards.
- Managed domain registration, hosting services and DNS configurations for websites.
- Ensured compliance with legal requirements related to online privacy policies, terms and conditions.
- Collaborated with marketing team members on promotional campaigns that leverage the company's website.
- Implemented optimization strategies such as search engine optimization techniques to increase visibility of websites on search engines.
- Provided technical expertise and support for website design, development and implementation.
- Conducted A and B testing to evaluate different versions of a webpage's layout or content to determine which performs better.
- Coordinated with external vendors for third-party integrations into the company's websites.
- Presented and implemented website and integrated solutions to complement business operations.
- Designed websites and online applications to assist companies with online presence.
- Collaborated with developmental team to resolve usability issues and improve website functionality.
Education
High School Diploma -
Glendale High School
Glendale, AZ03-2008
Skills
- Employee Scheduling
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Recruiting and Interviewing
- Product and Service Knowledge
- Workload Management
- Product Branding
- Retail Operations
- Consulting
- Orientating and Training
- Marketing Tactics
- Staff Management
- Customer Relations
- Compliance Understanding
- Staff Supervision
Certification
- ServSafe
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
Indiana University
01.2021 - Current
Personal Consultant
TMZ Design LLC
02.2013 - 12.2021
High School Diploma -
Glendale High School
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