Nicholas Hernandez
Tucson,AZ
Summary
Proven multitasker and team builder, adept in vehicle repair and maintaining high standards of cleanliness. At Walmart, I excelled in providing exceptional customer service and efficiently managing online orders, showcasing my ability to adapt and ensure customer satisfaction. Skilled in both technical and interpersonal aspects, I bring a track record of enhancing team efficiency and customer experience.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
03.2024 - 10.2024
- Reviewing orders: Checking the order for accuracy
- Locating merchandise: Finding the items ordered by the customer
- Preparing and packaging: Ensuring that the items are prepared and packaged correctly
- Making substitutions: If an item is out of stock, the shopper will find a suitable substitute and may consult with the customer
- Following up: Checking on items that are out of stock
- Providing customer service: Responding to customer needs and providing a high level of customer service
- Staging orders: Placing orders in the correct temperature areas
- Relaying information: Sharing order information with the customer
- Maintaining cleanliness: Keeping the online grocery area clean
Tire Technician
Discount Tire
08.2023 - 02.2024
- Performed tire installations, rotations, and repairs for a high volume of vehicles on a daily basis
- Inspected tires for wear, damage, or punctures, recommending appropriate solutions to customers
- Utilized specialized tools and equipment to ensure accurate balancing and alignment of tires
- Maintained inventory of tires and related supplies, ensuring availability for customer needs
- Followed safety protocols at all times to prevent accidents or injuries during tire services
- Trained new technicians on proper tire installation techniques and safety procedures
- Collaborated with team members to meet service goals and maintain efficient workflow in a fast-paced environment
Team Member
Eegee’s
01.2023 - 07.2023
- Maintained a clean and organized work area, adhering to sanitation regulations
- Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Trained new employees on operating cash registers effectively
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZ05-2023
Skills
- Vehicle repair
- Multitasking
- Team building
- Cleaning and sanitizing
Timeline
Online Personal Shopper
Walmart
03.2024 - 10.2024
Tire Technician
Discount Tire
08.2023 - 02.2024
Team Member
Eegee’s
01.2023 - 07.2023
High School Diploma -
Tucson High Magnet School
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