Nicholas Hernandez
Downey
Summary
Enthusiastic recent graduate with a strong background in customer service, marketing, and team collaboration. I’m eager to apply my communication and problem-solving skills to support healthcare professionals and improve patient outcomes. With a passion for learning and a commitment to providing excellent service, I'm excited to transition into the healthcare field, where I can contribute to innovative medical solutions and grow within a dynamic team.
Overview
4
4
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
08.2022 - Current
- Provided clear and engaging narration and information to guests, ensuring a positive experience and high satisfaction levels.
- Worked in collaboration with team members to maintain smooth operation of attractions, while adhering to safety protocols and procedures.
- Developed communication skills by interacting with guests from diverse backgrounds, ensuring their needs were met efficiently.
Retail Merchandiser
Disneyland Resort
08.2021 - 08.2022
- Delivered high-quality customer service by answering questions, providing information, and assisting with special requests in a fast-paced environment.
- Demonstrated excellent interpersonal skills, building strong relationships with guests to ensure satisfaction and repeat business.
- Managed inventory and performed product stocking, showcasing strong attention to detail and organizational skills.
- Operated a point-of-sale (POS) system, handling cash and processing transactions in accordance with company standards.
Product Flow Specialist
Best Buy
10.2020 - 02.2021
- Fostered positive customer relationships by providing empathetic solutions and understanding their needs, contributing to a strong customer experience.
- Supported operational processes by receiving, documenting, and organizing product shipments in compliance with Standard Operating Procedures (SOP).
- Operated equipment safely and efficiently, moving products to designated locations in alignment with company guidelines.
- Collaborated with cross-functional teams to maintain inventory control and ensure timely fulfillment of customer orders.
Education
Administration Management -
California State University Long Beach
Long Beach, California05.2024
Marketing -
California State University Long Beach
Long Beach, California05.2024
Skills
- Product Knowledge: Academic experience in developing product-focused marketing campaigns and understanding customer needs
- Customer Service & Communication: Extensive experience in customer-facing roles, delivering clear communication and providing solutions to enhance customer satisfaction
- Technical Proficiency: Skilled in Microsoft Office Suite, Google Suite, and various digital tools, with the ability to quickly learn new software and clinical systems
- Fluent in Spanish: Bilingual in Spanish, able to communicate effectively with Spanish-speaking clients and customers
- Problem-Solving & Multitasking: Demonstrated ability to manage multiple tasks in fast-paced environments, with a focus on achieving results and improving processes
Timeline
Attractions Cast Member
Disneyland Resort
08.2022 - Current
Retail Merchandiser
Disneyland Resort
08.2021 - 08.2022
Product Flow Specialist
Best Buy
10.2020 - 02.2021
Administration Management -
California State University Long Beach
Marketing -
California State University Long Beach
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