Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Hernandez

Downey

Summary

Enthusiastic recent graduate with a strong background in customer service, marketing, and team collaboration. I’m eager to apply my communication and problem-solving skills to support healthcare professionals and improve patient outcomes. With a passion for learning and a commitment to providing excellent service, I'm excited to transition into the healthcare field, where I can contribute to innovative medical solutions and grow within a dynamic team.

Overview

4
4
years of professional experience

Work History

Attractions Cast Member

Disneyland Resort
08.2022 - Current
  • Provided clear and engaging narration and information to guests, ensuring a positive experience and high satisfaction levels.
  • Worked in collaboration with team members to maintain smooth operation of attractions, while adhering to safety protocols and procedures.
  • Developed communication skills by interacting with guests from diverse backgrounds, ensuring their needs were met efficiently.

Retail Merchandiser

Disneyland Resort
08.2021 - 08.2022
  • Delivered high-quality customer service by answering questions, providing information, and assisting with special requests in a fast-paced environment.
  • Demonstrated excellent interpersonal skills, building strong relationships with guests to ensure satisfaction and repeat business.
  • Managed inventory and performed product stocking, showcasing strong attention to detail and organizational skills.
  • Operated a point-of-sale (POS) system, handling cash and processing transactions in accordance with company standards.

Product Flow Specialist

Best Buy
10.2020 - 02.2021
  • Fostered positive customer relationships by providing empathetic solutions and understanding their needs, contributing to a strong customer experience.
  • Supported operational processes by receiving, documenting, and organizing product shipments in compliance with Standard Operating Procedures (SOP).
  • Operated equipment safely and efficiently, moving products to designated locations in alignment with company guidelines.
  • Collaborated with cross-functional teams to maintain inventory control and ensure timely fulfillment of customer orders.

Education

Administration Management -

California State University Long Beach
Long Beach, California
05.2024

Marketing -

California State University Long Beach
Long Beach, California
05.2024

Skills

  • Product Knowledge: Academic experience in developing product-focused marketing campaigns and understanding customer needs
  • Customer Service & Communication: Extensive experience in customer-facing roles, delivering clear communication and providing solutions to enhance customer satisfaction
  • Technical Proficiency: Skilled in Microsoft Office Suite, Google Suite, and various digital tools, with the ability to quickly learn new software and clinical systems
  • Fluent in Spanish: Bilingual in Spanish, able to communicate effectively with Spanish-speaking clients and customers
  • Problem-Solving & Multitasking: Demonstrated ability to manage multiple tasks in fast-paced environments, with a focus on achieving results and improving processes

Timeline

Attractions Cast Member

Disneyland Resort
08.2022 - Current

Retail Merchandiser

Disneyland Resort
08.2021 - 08.2022

Product Flow Specialist

Best Buy
10.2020 - 02.2021

Administration Management -

California State University Long Beach

Marketing -

California State University Long Beach

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Nicholas Hernandez