Nicholas Herndon
Peoria,AZ
Summary
Adept at fostering customer relationships and enhancing sales, demonstrated during tenure at Shell Minute Mart. Excelled in teamwork and cash handling, contributing to a positive shopping environment. Proven ability to multitask and resolve conflicts efficiently, ensuring customer satisfaction and repeat business. Achieved significant improvements in store performance through effective collaboration and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Shell Minute Mart
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Serviced propane to customers
- Maintenance and UTC policy certified for handling gas
Maintenance Technician
Original Hamburger Works
04.2022 - 07.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Server
Garciasmexicanrestaurants
05.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Mobile
06.2019 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
General - General Studies
Peoria High School
Peoria, AZAssociates - Film And Video Production
Glendale Community College
Glendale, AZGeneral -
Sunrise Mountain High
Peoria, AZ05.2002
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Professional Demeanor
Affiliations
Wes Herrera owner of the Original Hamburger Works and phone number 602-690-2469
Donnie asst manager at Shell phone number (630) 746-7247
Charlotte manager at Shell phone number 623-707-3250
Certification
UTC certified for the gas
Food and Safety handlers card
Tobacco and Alcohol service certified
Hobbies
I live by the lake and maintain a spring in the desert where I live with just me dog and I. So I help maintain the spring cause that's where I get my water and maintain the dirt roads I drive in and out of. I've been renovating and old 1967 NuWa camper and ran all new electrical and gutted it and reboarded it. I'm I stalling solar power now and I've done this before with a 32 foot Fleetwood Southwind. Revamped it but it mostly had engine problems and I got it running by replacing the gas lines adding a new filter and replaced the alternator on it to get it running. I love being outside and out doors. I have two kayaks I love to use and fish with. I love playing with my dog and I enjoy my down time reading, the Bible mostly. I maintain my camp area and always am finding projects to keep busy. I love living by the lake. And I enjoy going four wheeling and working on my own vehicles.
Timeline
Sales Associate
Shell Minute Mart
07.2024 - Current
Server
Garciasmexicanrestaurants
05.2023 - 03.2024
Maintenance Technician
Original Hamburger Works
04.2022 - 07.2024
Sales Associate
Mobile
06.2019 - 09.2020
General - General Studies
Peoria High School
Associates - Film And Video Production
Glendale Community College
General -
Sunrise Mountain High
UTC certified for the gas
Food and Safety handlers card
Tobacco and Alcohol service certified
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