Nicholas Hibbard
Raleigh,NC
Summary
Insurance Adjuster skilled in automobile, motorcycle, heavy equipment and property losses. Proven history of successful claim handling of multiple lines. Excellent customer service. communication and documentation skills. Maintains professional relationship with co-workers, customers and vendors to ensure successful claim resolution. Technically proficient with numerous estimating software systems (Xactimate, CCC, Mitchell, ADP) as well as FAA drone licensed.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Insurance Adjuster
Travelers Insurance
06.2020 - Current
- Review policy documentation to determine insurance coverage and limitation.
- Inspect and estimate property loss claims including hail, wind, fire and flood losses.
- Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
- Set appropriate financial reserves to reflect accurate claim payment.
- Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates.
- Broad scale use of innovative technologies including Xactimate, Hover, ITEL.
- Write denial letters, Reservation of Rights and other complex correspondence.
- Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
Auto Claims Representative
Travelers Insurance
06.2003 - 06.2020
- Document claim file to accurately reflect all claim activity.
- Determine applicable coverage through onsite inspections, customer interactions and policy review.
- Estimate physical damage to automobiles, motorcycles and heavy equipment utilizing CCC, Mitchell and ADP estimating software.
- Actively monitor repairs to ensure timely completion, delivery and accurate claim settlement. Proactively handle rental usage for cost effective claim handling.
- Develop and maintain professional relationships with body shops, specialty vendors and industry associates.
Education
General Studies/Film Program
Trident Technical College
Charleston, SCBusiness
College of Charleston
Charleston SCAudio/Video Broadcasting
Isothermal Community College
Spindale, NCSkills
- FAA drone license
- SC, NC and Georgia adjusters license
- I-CAR Platinum Certification
Certification
FAA drone license
SC non-resident adjusters license
GA non-resident adjusters license
NC resident adjusters license
Vale National Tractor Trailer Estimating
Chief Master Structural Damage Analyst
Timeline
Property Insurance Adjuster
Travelers Insurance
06.2020 - Current
Auto Claims Representative
Travelers Insurance
06.2003 - 06.2020
General Studies/Film Program
Trident Technical College
Business
College of Charleston
Audio/Video Broadcasting
Isothermal Community College
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