Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Hinojosa

Elizabeth City,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Saw Operator

UFPI
12.2022 - Current
  • Reduced material waste with precise measurements and effective use of raw materials.
  • Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
  • Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
  • Increased production efficiency by maintaining saw equipment and performing regular blade replacements.
  • Monitored and inspected sawing machine operations to detect any malfunctions.
  • Completed special cuts, grooves and bevels to produce desired looks.
  • Achieved consistent product quality by adhering to standardized manufacturing processes during all phases of saw operation tasks.
  • Enhanced workplace safety by consistently following established safety protocols and guidelines for saw operations.
  • Ensured accurate record-keeping by documenting material cuts, machine adjustments, blade changes, and general maintenance activities in daily logs.
  • Set controls to adjust speed, feed rate and blade tensions.
  • Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
  • Supported a positive work environment with strong communication skills, effectively collaborating with team members on shared tasks.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.

Customer Service Cashier

Food Lion
08.2020 - 12.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.

Rally's
08.2018 - 03.2020
  • Built professional Relationships with clientele to ensure and provide quality performance
  • Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality custom service was maintained and presented to each client
  • Maintained cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash
  • Prepared and served drinks and food in accordance with health codes and Rally’s standards
  • Worked on registers daily to authorize returns and exchanges, and audit receipts
  • Opened/closed store
  • Greeting customers, providing information for specials and promotions, and setting up advertisement displays for new incoming merchandise, beverages and dessert items.

Education

High School Diploma -

North Bullitt High School
Shepherdsville, KY
03.2020

Skills

  • Preventive machine maintenance
  • Machinery setup
  • Raw Materials Handling
  • Equipment Maintenance
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency

Timeline

Saw Operator

UFPI
12.2022 - Current

Customer Service Cashier

Food Lion
08.2020 - 12.2022

Rally's
08.2018 - 03.2020

High School Diploma -

North Bullitt High School

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Nicholas Hinojosa