Nicholas Hixon
Rome,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Compounder
Aromatic Fragrances International
Cartersville , GA
10.2023 - 12.2023
- Developed standard operating procedures for compounding processes.
- Reviewed documents such as labels, packaging instructions, and patient profiles prior to release of product.
- Analyzed data from laboratory tests to ensure quality assurance standards are met.
- Participated in meetings with Quality Assurance staff regarding product issues or improvements.
- Recorded information on batch production records in accordance with regulatory requirements.
Creeler
Shaw Floors
Calhoun , GA
05.2023 - 10.2023
- Checked creel for loose yarns and removed them carefully.
- Inspected the yarn for quality assurance purposes.
- Notified supervisor of any defects or inconsistencies in the yarn.
- Ensured that all yarns were wound onto bobbins evenly and securely.
- Changed colors as needed to ensure consistent dyeing results.
- Cleaned creel between batches to prevent cross-contamination of colors.
- Adjusted tension settings on creels according to specifications provided by supervisors or manufacturers' instructions.
- Troubleshot problems with machinery quickly and efficiently, minimizing downtime.
Shift Leader
Starbucks
Atlanta , GA
02.2019 - 05.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed up with customers after purchase to ensure satisfaction.
- Suggested product solutions based on individual customer needs.
- Followed policies and procedures to meet or exceed established performance requirements.
Education
Anthropology
Kennesaw State University
Kennesaw, GASkills
- Troubleshooting
- Data Management
- Data Entry
- Cash Handling
- Inventory Management
- Employee Supervision
- Scheduling
- Communication and Interpersonal Skills
- Helpful and Service-Oriented
- Cultural Sensitivity
- Professional Communication
- Computer Skills
- Microsoft Word
- Bookkeeping
- Customer Relations
- Communication
- Task Prioritization
- Dependable and Responsible
- Friendly, Positive Attitude
- Social Perceptiveness
- Google Drive
- Critical Thinking
Timeline
Compounder
Aromatic Fragrances International
10.2023 - 12.2023
Creeler
Shaw Floors
05.2023 - 10.2023
Shift Leader
Starbucks
02.2019 - 05.2023
Anthropology
Kennesaw State University
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