Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Hixon

Rome,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Compounder

Aromatic Fragrances International
Cartersville, GA
10.2023 - 12.2023
  • Developed standard operating procedures for compounding processes.
  • Reviewed documents such as labels, packaging instructions, and patient profiles prior to release of product.
  • Analyzed data from laboratory tests to ensure quality assurance standards are met.
  • Participated in meetings with Quality Assurance staff regarding product issues or improvements.
  • Recorded information on batch production records in accordance with regulatory requirements.

Creeler

Shaw Floors
Calhoun, GA
05.2023 - 10.2023
  • Checked creel for loose yarns and removed them carefully.
  • Inspected the yarn for quality assurance purposes.
  • Notified supervisor of any defects or inconsistencies in the yarn.
  • Ensured that all yarns were wound onto bobbins evenly and securely.
  • Changed colors as needed to ensure consistent dyeing results.
  • Cleaned creel between batches to prevent cross-contamination of colors.
  • Adjusted tension settings on creels according to specifications provided by supervisors or manufacturers' instructions.
  • Troubleshot problems with machinery quickly and efficiently, minimizing downtime.

Shift Leader

Starbucks
Atlanta, GA
02.2019 - 05.2023
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Greeted customers and identified their needs.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Followed up with customers after purchase to ensure satisfaction.
  • Suggested product solutions based on individual customer needs.
  • Followed policies and procedures to meet or exceed established performance requirements.

Education

Anthropology

Kennesaw State University
Kennesaw, GA

Skills

  • Troubleshooting
  • Data Management
  • Data Entry
  • Cash Handling
  • Inventory Management
  • Employee Supervision
  • Scheduling
  • Communication and Interpersonal Skills
  • Helpful and Service-Oriented
  • Cultural Sensitivity
  • Professional Communication
  • Computer Skills
  • Microsoft Word
  • Bookkeeping
  • Customer Relations
  • Communication
  • Task Prioritization
  • Dependable and Responsible
  • Friendly, Positive Attitude
  • Social Perceptiveness
  • Google Drive
  • Critical Thinking

Timeline

Compounder

Aromatic Fragrances International
10.2023 - 12.2023

Creeler

Shaw Floors
05.2023 - 10.2023

Shift Leader

Starbucks
02.2019 - 05.2023

Anthropology

Kennesaw State University

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Nicholas Hixon