Nicholas Holley
Broken Arrow,OK
Summary
Detail-oriented professional with a Bachelor’s in Business Administration and extensive experience in financial transactions, customer service, and account management. Proven ability to analyze credit risk, manage financial operations, and enhance customer satisfaction. Seeking a full-time role in banking or financial services to leverage expertise in business administration and financial operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Realtor Associate®
Keller Williams Preferred
Tulsa, OK
07.2024 - Current
- Specialize in market analysis, client negotiations, and transaction management for residential properties.
Develop and maintain strong client relationships, ensuring seamless communication and satisfaction.
Utilize CRM systems to manage leads, track transactions, and streamline follow-ups.
Conduct comparative market analyses (CMAs) to assist buyers and sellers in making informed decisions.
Prepared Foods Team Leader
Sam’s Club
01.2024 - Current
- Managed financial operations, including daily cash reconciliation, inventory budgeting, and loss prevention
- Supervised a team of 21 associates across multiple high-volume departments, ensuring efficiency and compliance
- Conducted staff training and performance management to optimize team productivity and customer satisfaction
- Earned Certified Food Safety Manager certification, ensuring compliance with safety regulations
Customer Service Manager & Team Leader
Walmart Inc.
01.2019 - 01.2024
- Managed cash flow operations, store deposits, and financial reconciliations to ensure financial accuracy
- Oversaw hiring, onboarding, and training of new employees, ensuring compliance with company policies
- Conducted customer dispute resolution and risk management, leading to a 15% improvement in customer retention
- Developed and led safety training programs, reducing workplace incidents and improving efficiency
Internet Sales Manager
Mark Allen Chevrolet
01.2017 - 01.2018
- Managed customer financing applications and collaborated with lenders to secure auto loans
- Utilized CRM software to track customer interactions and streamline the sales process
- Consistently ranked as a top performer in sales and client relationship management
Internet Sales Manager
Jim Norton Toyota
01.2015 - 01.2017
- Assisted customers in vehicle financing, credit assessments, and loan approvals
- Analyzed customer credit reports and structured deals to optimize affordability and lender acceptance
- Implemented customer service strategies that improved sales conversion rates
Education
Bachelor of Business Administration -
University of Massachusetts Global
08-2022
Skills
- Banking & Financial Operations
- Cash reconciliation
- Deposits
- Credit assessment
- Customer Relationship Management
- Conflict resolution
- Customer retention
- Personalized service
- Credit Analysis & Risk Assessment
- Loan structuring
- Payment history evaluation
- Financial reporting
- Leadership & Training
- Employee onboarding
- Team management
- Performance Coaching
- Technical Proficiency
- Microsoft Excel
- CRM Systems
- Point-of-Sale (POS) Systems
Certification
- Certified Food Safety Manager, 2024 – 2029
- Forklift/Scissor Lift Certified
- Walmart Academy – Department Manager Training, 2019
- 40-Hour HAZWOPER Certification, Environmental Safety
Timeline
Realtor Associate®
Keller Williams Preferred
07.2024 - Current
Prepared Foods Team Leader
Sam’s Club
01.2024 - Current
Customer Service Manager & Team Leader
Walmart Inc.
01.2019 - 01.2024
Internet Sales Manager
Mark Allen Chevrolet
01.2017 - 01.2018
Internet Sales Manager
Jim Norton Toyota
01.2015 - 01.2017
- Certified Food Safety Manager, 2024 – 2029
- Forklift/Scissor Lift Certified
- Walmart Academy – Department Manager Training, 2019
- 40-Hour HAZWOPER Certification, Environmental Safety
Bachelor of Business Administration -
University of Massachusetts Global
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