Nicholas Holliday

Claims Representative

Progressive Insurance

Riverview, FL

05.2012 - Current

Processed a high volume of claims efficiently while maintaining quality standards.
Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Handled customer inquiries regarding insurance policy coverage details and payment status updates.
Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Verified details with policyholders and requested additional information.
Conducted training sessions for new hires on claims processing procedures and best practices.
Implemented cost-saving measures without compromising on the quality of service or claim outcomes.
Evaluated and processed insurance claims according to company policies and industry standards.
Assisted claimants, providers and clients with problems or questions regarding claims.
Assisted new policyholders with processing claims.
Assisted peers in navigating complex questions related to claims filing.
Reviewed peer and academy trainee calls to assess performance quality.
Delivered targeted feedback to peers and academy mentees to enhance job readiness and professionalism.
Conducted assessments of communication skills to pinpoint improvement areas for new hires through academy mentor program.
Assisted customers in submitting photos using photo estimate tool, ensuring exceptional service.
Deliver exceptional loyalty statements to every insured with Progressive.