NICHOLAS HOLT
Belton,MO
Summary
Knowledgeable customer service tech 2 offers 17 years of troubleshooting and repair experience with advanced technical knowledge. Dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting maps and blueprints to assess repair needs. Expert customer service tech with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
25
25
years of professional experience
Work History
Field Service Technician
Frontier Communications
PALM SRPINGS, CA
04.2016 - 06.2022
- Installed copper phone and internet to residential and business customers
- Repaired copper telephone and internet services to residential and business customers
- Worked closely with supervisors on all major repairs.
- Worked closely with sub contractors and supervised them in all repairs of service.
- Communicated with vendors, upper management and peers.
- Observed field safety protocols to prevent injuries and accidents.
- Mentored and trained new employees on processes, flow and safety procedures.
- Trained customers on equipment after installation.
- Drove and maintained company vehicle, keeping in peak condition.
- Documented repair methods and maintenance processes to improve support analysis.
- Offered custom troubleshooting to assist problem resolution and restore service levels.
CUSTOMER SERVICE TECH 2
Verizon Inc
Palm Springs, CA
05.2005 - 04.2016
- Installed residential and business phone lines internet.
- Repaired copper phone and internet lines.
- Offered custom troubleshooting to assist problem resolution and restore service levels.
- Issued product and service recommendations according to specified queries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Tile Helper
sundeen tile
San Bernardino, CA
10.2004 - 05.2005
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Measured, cut and shaped tiles and marble to size.
- Applied cement and arranged tiles according to design plans.
- Created decorative wall and floor designs using mosaic tile setups.
- Completed post-installation inspections and processed work invoices.
- Cleaned and leveled surface areas and removed excess grout.
- Prepared tiling surfaces using waterproofing materials and lath.
- Supplied materials to masons for installation, following drawings and numbered sequences.
- Completed installations by applying caulk and sealants.
- Mixed thinset, mortar, concrete, epoxies and other adhesive or bonding products.
- Prepared and handled materials and masonry tools and equipment.
- Organized and cleaned work area and tools.
Forklift Mechanic
southwest handling
Mira Loma, CA
11.2003 - 05.2004
- Repaired and maintained equipment in good working order.
- Performed troubleshooting and diagnostic procedures on systems and components of forklift models.
- Followed safety procedures with every job and operated tools, gauges and equipment correctly.
- Performed skilled work with minimal oversight, including replacing engines, transmissions and electrical components.
- Read and followed schematics and diagrams for mechanical, electrical and hydraulic systems.
Truck Transport Mechanic
Schneider Trucking
Fontana, CA
10.2001 - 04.2003
- Maintained vehicles by changing oil, checking batteries and lubricating components.
- Optimized brake systems by adjusting and replacing components.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Machinist Mate Third Class
Navy
Coronado, CA
09.1997 - 09.2001
- Set up, adjusted or operated basic or specialized machine tools to support precision machining operations.
- Read and understood manuals, schematics, charts and diagrams.
- Measured, marked and indicated dimensions and reference points on materials.
- Calculated dimensions or tolerances using micrometers or vernier calipers.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Troubleshot and repaired machines to increase productivity and decrease spending.
- Sharpened, replaced and tracked cutting tools to adhere to strict quality control and usage schedules.
- Console operator for 2- 1200 psi steam boilers, and all fuel, water and air systems to maintain plant.
Education
High School Diploma -
Redlands Senior High School
Redlands, CA06.1997
Skills
- Customer Retention Strategies
- Multitasking and Prioritization
- Understanding Customer Needs
- Reading Prints
- Repair and Installation
- Troubleshooting and Repair
- Safe Driving Record
- Training and Mentoring
Timeline
Field Service Technician
Frontier Communications
04.2016 - 06.2022
CUSTOMER SERVICE TECH 2
Verizon Inc
05.2005 - 04.2016
Tile Helper
sundeen tile
10.2004 - 05.2005
Forklift Mechanic
southwest handling
11.2003 - 05.2004
Truck Transport Mechanic
Schneider Trucking
10.2001 - 04.2003
Machinist Mate Third Class
Navy
09.1997 - 09.2001
High School Diploma -
Redlands Senior High School
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