Photography
Nicholas Honious
Huber Heights,OH
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
Work History
Installation Coordinator
Kongsberg Precision Cutting
02.2023 - Current
- Enhanced customer satisfaction with prompt resolution of issues and clear communication throughout the installation process.
- Collaborated with sales representatives to ensure accurate project scope, resulting in smooth installations and satisfied clients.
- Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
- Maintained detailed records of all installations, enabling accurate reporting and analysis of trends for future improvements.
Senior Field Service Engineer
Kongsberg Precision Cutting / Esko Graphics
09.2011 - 02.2023
- Disassembled and reassembled computer controlled cutting tables to repair or replace worn or malfunctioning components.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Completed machine installations, customer training, preventative maintenance, and troubleshooting calls.
- Selected to provide training to most new field engineers, and was selected to handle complex repairs, along with difficult customer situations.
Field Service Manager
ComDoc
11.2007 - 11.2011
- Led team of up to 12 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Turned Dayton team around and brought huge improvements to the Dayton service team and customer satisfaction.
- Provided team coaching and team building, along with hiring new service engineers, and terminations when required.
Night Operations Assistant Store Manager
Sam's Club
05.2006 - 11.2007
- Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
- Supported store promotional events by creating attractive merchandise displays that showcased featured products effectively during overnight hours.
- Contributed to the development of annual budgets for night operations, ensuring efficient allocation of resources and effective cost control measures.
- Assisted in recruiting, hiring and training of team members.
Field Service Engineer
BEF Corporation
03.2001 - 11.2005
- Performed onsite installation, modification and maintenance of Fuji one-hour photo equipment.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Fostered a safe working environment by adhering to strict safety protocols and promoting best practices among team members.
- Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
Crash Test Photographer
Diamler Chrysler
03.2000 - 03.2001
- Set up and ran digital and film high speed motion picture cameras to film crash test.
- Created test reports to pass to the engineering team.
- Used editing software to splice the digital video to create video reports.
Education
No Degree - Electronic Engineering Technology
Sinclair Community College
Skills
- Mechanical Aptitude
- Electrical knowledge
- Problem-Solving
- Skilled Maintenance and Repair
- Attention to Detail
- Tools and Equipment Maintenance
- Excellent Communication
- Team building
- Safety Compliance
2021 Circle of Honor Award
This is an award given to the top performers in each department. I was given this award for top Field Service Technician in the company in 2021.
Interests
Family
Boating
Software
Salesforce
Word
Adobe Photoshop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A Lack of Preparation On Your Part Does Not Constitute An Emergency On My Part
Timeline
Installation Coordinator
Kongsberg Precision Cutting
02.2023 - Current
Senior Field Service Engineer
Kongsberg Precision Cutting / Esko Graphics
09.2011 - 02.2023
Field Service Manager
ComDoc
11.2007 - 11.2011
Night Operations Assistant Store Manager
Sam's Club
05.2006 - 11.2007
Field Service Engineer
BEF Corporation
03.2001 - 11.2005
Crash Test Photographer
Diamler Chrysler
03.2000 - 03.2001
No Degree - Electronic Engineering Technology
Sinclair Community College
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