Nicholas Hooks
Athens,Al
Summary
Proven leader in operations management, adept at driving process improvements and team development to exceed performance targets. At Amazon, led a team to achieve a 98% accuracy rate in order fulfillment, showcasing exceptional order management and relationship-building skills. Specializes in business development and planning, consistently enhancing profitability and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Inbound/Outbound Area Manager
Amazon
Madison, AL
01.2020 - Current
- Have the highest manager proficiency in overall manager performance and quality at 99%
- Lead a team of 146 associates to achieve a 98% accuracy rate in order fulfillment, exceeding company standards and improving customer satisfaction scores by 10%
- Developed and implemented process improvement strategies to reduce costs and improve customer service
- Assist with day-to-day operations, working efficiently and productively with all team members
- Effectively communicates with team members at all levels to improve staff performance and morale
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Built a motivated warehouse team to consistently accomplish operations goals and exceed performance targets
Assistant Branch Manager
Enterprise Rental Holdings
Huntsville, AL
01.2018 - 01.2020
- Managed daily branch functions in a 475-car store and 1,200-car store with the concentration in the 4 core areas of business: customer service, growth, employee development and profitability
- Utilize independent judgment, discretion, and decision-making skills to perform a variety of duties and resolve customer issues/disputes in a timely manner
- Support team members and management with achieving monthly sales goals while ensuring 90% of customers are completely satisfied
- Increased operating profit at the Huntsville Airport branch from $167 to $200 per car
- Reviewed all branch contracts ensuring partner business is satisfied, and following company underwriting guidelines
- Forecasted, planned, and executed branch strategies on a monthly basis to accomplish branch profitably goals
Operations Manager Trainee
Copart
Tanner, AL
01.2016 - 01.2018
- Managed and monitored the status of stock and inventory, assessed tool and equipment availability, and placed new orders
- Determined and assessed shipping, transportation, and logistics cost, coordinated with providers to develop contracts
- Making sure that all supplier information, documents, and records are up to date
- Planning supply chain schedules in advance in preparations for busy seasonal periods
Education
Bachelor of Science - Business Management, Logistics
12.2015
Skills
- Order Management
- Business development and planning
- Operations Management
- Supply Chain Management
- Controlling costs
- Relationship building and management
- Process Improvement
- Team Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inbound/Outbound Area Manager - Amazon
01.2020 - Current
Assistant Branch Manager - Enterprise Rental Holdings
01.2018 - 01.2020
Operations Manager Trainee - Copart
01.2016 - 01.2018
Alabama Agricultural & Mechanical University - Bachelor of Science, Business Management, Logistics