Summary
Overview
Work History
Education
Skills
Timeline
Employee of the month
Generic

Nick Houle

WASHINGTON,UT

Summary

Dynamic customer service professional with a strong work ethic and proven cash handling proficiency at Albertsons. Recognized for enhancing customer loyalty through effective conflict resolution and personalized service. Committed to maintaining cleanliness and safety standards while training staff to uphold high service levels, resulting in reduced employee turnover. Proven ability to drive team performance and ensure smooth daily operations. Known for collaborative teamwork and adaptability to changing needs, with strong focus on problem-solving and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Deli Clerk/Customer Service Cashier/2nd Assistant Front End Manager

Albertsons
07.2017 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Reduced employee turnover by creating supportive and inclusive work environment.
  • Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Counted cash at end of shift to ensure proper front end closing and accuracy of store funds.
  • Trains other supervisors on how to use and operate new closing procedures with new cash dispensing safe.

Customer Service Representative

Andrus Transportation
04.2021 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front End Supervisor

Sam's Club
02.2017 - 06.2017
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
  • Addressed and resolved customer complaints, restoring customer confidence and loyalty.

Sales Lead

Sears
05.2014 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

GED -

Harmony Learning Center
Maplewood, MN
05-2011

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Safe food handling practices
  • Equipment use
  • Heavy lifting
  • Cash handling proficiency
  • POS system operation
  • Cross-selling products and services
  • Inventory checks
  • End of night safe and check stand closing

Timeline

Customer Service Representative

Andrus Transportation
04.2021 - 03.2023

Deli Clerk/Customer Service Cashier/2nd Assistant Front End Manager

Albertsons
07.2017 - Current

Front End Supervisor

Sam's Club
02.2017 - 06.2017

Sales Lead

Sears
05.2014 - 01.2017

GED -

Harmony Learning Center

Employee of the month

Was given employee of the month for stepping up and taking over role of customer service/front end manager during managers maternity leave on short notice.

Similar Profiles

CREATE PROFILE