Nicholas Houston
Oakland,CA
Summary
Proven leader in operational efficiency and team collaboration, with a notable tenure at the United States Postal Service. Excelled in optimizing workflows and enhancing team dynamics, demonstrating exceptional organizational skills and multitasking abilities. Achieved significant improvements in communication and operational metrics, showcasing a commitment to excellence and a detail-oriented approach.
Overview
25
25
years of professional experience
Work History
Power and Support Controller
San Francisco Bay Area Rapid Transit
08.2024 - Current
- Use of ICS-R and SCADA to monitor and control 100kVC electrification system.
- Monitors, distributes and redistributes power throughout the 1000kVC power system.
- Monitors fire alarms and responds with appropriate action.
- Administrative duties associated with record keeping (Control Cards, logs) for work orders and Access Authorizations.
- Radio and phone transmissions pertaining to electrification work orders, issues and repairs.
- Communication and coordination with outside agencies in fire emergencies.
- Supports other classifications in Operations Control Center.
- Temporary Upgrade position.
Station Agent
San Francisco Bay Area Rapid Transit
01.2019 - 08.2024
- Opening and closing procedures related to station operations.
- Emergency response relative to station, train and system emergencies.
- Provide customer service to patrons regarding fare media, destination acquisition, train schedules and directions .
- Administrative duties relative to station operations.
- Assist ADA with travel, directions and in emergency situations.
- Managed calls and radio transmissions relative to station operations.
Operations Foreworker II
San Francisco Bay Area Rapid Transit
12.2022 - 09.2023
- Mitigate mainline delays by using train and train operator personnel.
- Administrative duties relative to terminal zone operations (scheduling of train operators, TADL management, train logistics, assigning of over time, first line discipline) in accordance with ATU Foreworker Manual and ATU Train Operator Manual).
- Managed up to 30 employees per shift.
- Cross trained in Train Operator training.
- Trainee designation.
City Letter Carrier
United States Postal Service, USPS
04.2000 - 01.2019
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Picked up outgoing mail from letter boxes and in person from customers.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Supervisor of Operations
United States Postal Service, USPS
04.2005 - 05.2010
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Administered corrective action on accordance with NALC and USPS contract language.
- Completed bi-weekly payroll for 35 employees.
Education
Bachelor of Arts - Psychology
California State University East Bay
Hayward, CAAssociate of Arts - Criminal Justice
Merritt College
Oakland, CA06-2014
Bachelor of Arts - Psychology
Argosy University
Orange, CA01-2014
Associate of Arts - Humanities
Merritt College
Oakland, CA06-2013
Certificate - Homeland Security Administration
Merritt College
Oakland, CA06-2012
Skills
- Proven Leadership Abilities
- Detail Oriented
- Great Organizational Techniques
- Team Player
- Multitasking
- High Level Motivational Skill Level
- Exceptional Communication Skill
Timeline
Power and Support Controller
San Francisco Bay Area Rapid Transit
08.2024 - Current
Operations Foreworker II
San Francisco Bay Area Rapid Transit
12.2022 - 09.2023
Station Agent
San Francisco Bay Area Rapid Transit
01.2019 - 08.2024
Supervisor of Operations
United States Postal Service, USPS
04.2005 - 05.2010
City Letter Carrier
United States Postal Service, USPS
04.2000 - 01.2019
Bachelor of Arts - Psychology
California State University East Bay
Associate of Arts - Criminal Justice
Merritt College
Bachelor of Arts - Psychology
Argosy University
Associate of Arts - Humanities
Merritt College
Certificate - Homeland Security Administration
Merritt College
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