Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Hudson

Killeen,TX

Summary

Seasoned Sergeant 25U offering seven years of Active Duty service in United States Army dedicated to Signal Support and IT. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment. Ready to take on challenging, growth-oriented position dedicated to providing service to others.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Communications NCOIC

Army
Fort Hood , TX
10.2021 - Current
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Managed all aspects of administrative and personnel needs of ground communication operations.

Communications NCOIC

Army
Schofield Barracks, HI
12.2019 - 10.2021
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Provided technical support to Army clients.
  • Computer re-imaging and updating to maintain required performance metrics and safeguard against security flaws.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Delivered onsite technical support for over 200+ employees.

Computer Helpdesk Technician

Army
Schofied Barracks, Hawaii
06.2018 - 12.2019
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

25U Signal Support Systems Specialist

Army
Fort Campbell North, KY
02.2015 - 06.2018
  • Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
  • Responded to problems with processing and production equipment and completed timely repairs.
  • Inspected systems, diagnosed problems and developed optimal solutions.
  • Assembled electrical systems or prototypes using hand tools or measuring instruments.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
  • Educated equipment operators on proper use of equipment.
  • Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.

Education

No Degree - Business Management

Prairie View A & M University
Prairie View, TX

Skills

  • Components and Parts Replacement
  • Battlefield Signal Support Systems JBCP/JCR
  • Hardware and Software Integration
  • Specialized Testing Equipment
  • Information Technology Support
  • Microsoft 365, Word, Powerpoint, Excel, Enterprise Network, Adobe
  • Local Area Network (LAN)
  • Trouble Tickets
  • Battlefield Signal Support Systems
  • Network Administration
  • TCP/IP
  • Printer Troubleshooting

Certification

  • Google IT Support Certificate, Google - In Progress

Timeline

Communications NCOIC

Army
10.2021 - Current

Communications NCOIC

Army
12.2019 - 10.2021

Computer Helpdesk Technician

Army
06.2018 - 12.2019

25U Signal Support Systems Specialist

Army
02.2015 - 06.2018

No Degree - Business Management

Prairie View A & M University

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Nicholas Hudson