Nicholas Hughes
Philadelphia,PA
Summary
Dependable Operations Support Specialist with track record of success, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IS Analyst Operations - Resource Management and Technology
Philadelphia Gas Works
Philadelphia
2017.09 - Current
- Provide technical support and assistance for operational systems
- Troubleshoot and resolved system issues, ensuring minimal downtime and optimal system performance
- Collaborate with cross-functional teams to implement system enhancements and improvements.
Customer Service Representative
Philadelphia Gas Works
2015.01 - 2017.09
- Provided exceptional customer service, addressing inquiries, and resolving issues
- Assisted customers with billing and account inquiries, ensuring accurate and timely resolution
- Member of Employee Engagement Program
IT Technical Support
Pennsylvania Foot & Ankle
2006.10 - 2014.12
- Provided technical support and assistance to end-users, troubleshooting hardware and software issues
- Installed and configured computer systems and peripheral devices, ensuring optimal performance and functionality
- Provided on-call support for critical issues
Education
High School Diploma -
Father Judge High School
2008-01
Skills
- Ability to Work in a Team
- Troubleshooting
- SQL Certified
- Issue Identification
- Report Preparation
- Information Gathering
- Documentation And Reporting
IS Analyst
Resource Management and Technology
Accomplishments
- 2019 ERAP Award Winner
Certification
- SQL Certification
Timeline
IS Analyst Operations - Resource Management and Technology
Philadelphia Gas Works
2017.09 - Current
Customer Service Representative
Philadelphia Gas Works
2015.01 - 2017.09
IT Technical Support
Pennsylvania Foot & Ankle
2006.10 - 2014.12
High School Diploma -
Father Judge High School